Hotel General Manager

Company DescriptionVLICH is a hospitality-driven organization committed to delivering exceptional experiences for guests. Focused on excellence and customer satisfaction, VLICH operates with a strong emphasis on hospitality management and innovation. With properties located in vibrant cities like Queens, NY, VLICH fosters a collaborative and professional environment dedicated to exceeding guests' expectations. Joining our team means becoming a part of a forward-thinking company that values quality, service, and growth.Role DescriptionAs a Hotel General Manager at VLICH, you will oversee the daily operations of our on-site property in Queens, NY. This full-time role involves managing the hotel team to deliver outstanding guest experiences, maintaining efficient operational processes, and ensuring high-quality services. Additional responsibilities include financial planning and budgeting, supervision of food and beverage operations, and aligning business strategies with organizational goals. The role requires exceptional leadership and a focus on providing excellent customer service while consistently improving the overall performance of the property.QualificationsStrong experience in General Management and Business Management, including planning, organizing, and leading teams effectively.Proven expertise in Customer Service with an ability to enhance guest satisfaction and address concerns promptly.Knowledge of Budgeting and financial management, ensuring operational profitability and cost control.Experience in Food & Beverage operations, including oversight of quality service and menu development.Excellent communication, interpersonal, and leadership skills to foster staff engagement and solve challenges efficiently.Familiarity with hospitality industry standards and regulations is preferred.Bachelor’s degree in hospitality management, business administration, or a related field, or equivalent experience is required.Core Work Activities:Assisting the Operational and Financial Management of the Property:• Verifies that all brand standards are being maintained in each area of the property.• Verifies that all team members meet or exceed all brand requirements.• Manages the operation of the ALL PROPERTY departments.• Verifies that a viable key control program is in place.• Maintains current licenses and permits as prescribed by local, state and federal agencies.• Manages all finance and accounting functions, including, but not limited to, accounts payable, accounts receivable, petty cash, payroll and ordering procedures, end of period, banking procedures • Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.• Complies with all corporate accounting procedures.• Performs required annual Quality audit.Supporting the Management and Development of Departmental Teams:• Stays readily available/approachable for all employees.• Extends professionalism and courtesy to employees at all times.• Leads by example demonstrating self-confidence, energy and enthusiasm.• Assists/teaches team managers scheduling (using Scheduling Tool that you recommend) against guest and hours/occupied room goals. Makes sure that staffing levels are appropriate to exceed guest expectations.• Sets clear performance expectations with the Owner.• Assists team supervisors with constructive coaching and counseling.• Solicits feedback for continuous improvement. Managing the Guest Experience:• Extends professionalism and courtesy to guests at all times.• Motivates and encourages staff to solve guest and employee related concerns.• Provides excellent customer service by being readily available/approachable for all guests.• Takes proactive approaches when dealing with guest concerns.• Assists employees in understanding guests ever-changing needs and expectations, and how to exceed them.Conducting Human Resource Activities:• Verifies that orientations for new team members are thorough and completed in a timely fashion.• Takes proactive approaches when dealing with employee concerns.• Verifies that property hiring practices and strives for a culturally diverse work place.Performs other duties as assigned and needed.