Inside Sales Center Agent - Louisville, KY

Call Center Agent OpportunityJoin our Renewal by Andersen of Louisville, KY Inside Sales Center Team! RbA is the exclusive start-to-finish retail window and patio door replacement division of Andersen Corporation - the most recognized window brand in North America.We are currently seeking four motivated and customer-focused Call Center Agents to join our growing team.Available SchedulesPosition 1Monday Friday 8:30 AM 5:30 PMPosition 2Tuesday Saturday 8:30 AM 5:30 PMBoth scheduled positions are full-time, 40 hours per week, with two days off each week. Occasional flexibility may be required based on business needs.Compensation & BenefitsBase Pay: $20 per hourMonthly Bonus Opportunity: Up to $1,000Paid Time Off12 Paid HolidaysHealth InsuranceDental InsuranceVision InsuranceLife InsuranceOpportunities for professional development, training, and career advancementQualifications12 years of call center or customer service experience preferredStrong ability to work independently and stay self-motivatedExcellent active listening and communication skillsDetail-oriented with strong organizational abilitiesPositive attitude with strong problem-solving skillsEnergetic, versatile, and highly motivatedBasic proficiency in Microsoft OfficeKey ResponsibilitiesMake inbound and outbound calls and send text messages to leads and existing customers to schedule in-home design consultation appointmentsFollow provided scripts and processes to accurately set qualified appointmentsMaintain accurate customer records and appointment details within internal databasesSupport Design Consultants by ensuring appointment information is complete and properly documentedDeliver exceptional customer service to both internal and external customers in alignment with Renewal by Andersen's Signature Service ProgramRepresent the company professionally and positively in every customer interactionThis role is ideal for someone who thrives in a fast-paced environment, enjoys helping people, and takes pride in creating an outstanding customer experience from the very first interaction.