District Service Manager - Direct Sales

Position PurposeThis position is responsible for providing ongoing parts, technical support and training to Direct Sales Account locations and regional personnel in a specified area of responsibility. This position will report directly to the Regional Service Manager. The territory consists of Washington, Oregon, Idaho, and Utah.Position TypeFull Time, ExemptMajor Tasks, Responsibilities & Key AccountabilitiesWork to foster relationships with Direct Sales Accounts and local JCB dealersIdentify technician service training needs and ensure they are fully met,Coordinate training requirements of customers and manage training calendar.Identify, quantify, and prioritize technical concerns by use of technical reportsAssist with and train new accounts on the use of JCB systemsSupport Direct Sales Account business and ensure issues and concerns are handled promptly and efficientlyCommunication of the solution and necessary field action to Direct Sales Accounts via technical bulletins, product updates, e-mail, and telephoneEnsure Direct Sales Account product improvements are expedited in a timely mannerMaintain detailed call logs of all National Accounts enquiries & requests for assistance via SalesforceEnsure customers submit warranty claims in the required format and on timeAdditional duties as assigned by the Regional Service ManagerThis position is 70% customer facing, traveling in the area assigned.Minimum QualificationsMust pass any drug screens, background checks and pre-employment tests as applicable.Ability to read hydraulic and electrical schematicsPrevious employment as a technician or similar on CE/AG equipmentFive years of technical service/training experience within a related industryPreferred QualificationsTechnical Institute graduate in related fieldSeven years of technical service/training experience within a related industrySpecific experience with Generators, Telehandlers and other products contained within the JCB product line.Proficiency with Microsoft Word, Excel, Access and PowerPointAbility to take direction well, either written or verbalEffective presentation and written communication skillsExcellent customer service, problem solving and organizational skillsAbility to be detail oriented and multi-task while maintaining a sense of urgencyWillingness to travel as requiredJob ConditionsBoth office environment and occasionally manufacturing/factory environmentSubject to noise and temperature changesPhysical RequirementsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to:Sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.The employee is occasionally required to stand and walk.The employee must frequently lift and/or move up to 10 pounds.Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.JCB is an equal employment opportunities (EEO) employer in accordance with applicable federal, state and local laws. JCB complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. EEO EMPLOYER/VET/DISABLED.Disclaimer: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.#J-18808-Ljbffr