Salesforce Administrator

We are seeking a hands-on Salesforce Administrator to manage and continuously improve our Salesforce ecosystem, supporting internal teams and external users. This role owns platform administration across Sales Cloud, Experience Cloud (Customer Portal), invoicing workflows (Blackthorn), and membership subscription management. The ideal candidate is comfortable operating as both a system owner and business partner—ensuring Salesforce is secure, scalable, and aligned with day-to-day operational needs. Duties and responsibilities User, Security & Access Management:Administer Salesforce users, roles, profiles, permission sets, and access controls Manage secure access for internal users and external portal users Enforce least-privilege access and security best practices Sales Cloud Administration:Administer and support Leads, Opportunities, and related sales processes Maintain page layouts, record types, and validation rules to support sales workflows Partner with Sales and Operations to optimize pipeline visibility and reporting Experience Cloud (Customer Portal): Administer and support the Experience Cloud portal for customers and members Manage portal user access, permissions, and layouts Support portal enhancements, usability improvements, and issue resolution Membership & Subscription Management: Support membership subscription objects and workflows Assist the Membership team with renewals, upgrades, and issue resolution Ensure membership data accuracy across Salesforce and related systems Invoicing & Billing Support (Blackthorn): Administer and support Blackthorn invoicing workflows Assist with invoice generation, payment issue troubleshooting, and reconciliation support Collaborate with Finance and vendors to resolve billing-related Salesforce issues Customize Invoice / Receipt layouts using Conga Platform Configuration & Object Management: Create and manage custom and standard objects, fields, relationships, and page layouts Maintain object-level security and data integrity Support ongoing enhancements, platform optimization, and upgradesDeclarative Automation & Configuration: Build and maintain Flows and Screen Flows to automate business processes Configure and manage objects, fields, relationships, and page layouts Improve efficiency by replacing manual processes with scalable automation Reporting, Data & Support: Create and maintain reports and dashboards for business stakeholders Ensure data quality through validation, monitoring, and cleanup activities Provide day-to-day user support, troubleshooting, and training Maintain system documentation, SOPs, and configuration records Continuous Improvement, Innovation & Learning: Actively research, explore, and evaluate new Salesforce features, releases, and related technologies Stay current on Salesforce best practices through Trailhead, release notes, certifications, and community resources Proactively identify opportunities to modernize, simplify, or improve existing Salesforce implementations Recommend and pilot new tools, capabilities, or approaches that improve scalability, user experience, or operational efficiency Avoid “status quo” ownership by continuously challenging and improving existing processes RequirementsMinimum Bachelor's degree and 3+ years of Salesforce Administrator experience  Hands-on experience with Sales Cloud and Experience Cloud  Strong proficiency with Flows, Screen Flows, and declarative automation  Experience administering users, security, and access models  Familiarity with subscription or membership-based business models Strong listening, writing, and speaking abilities, as well as attention to detail and organizationStrong problem-solving and troubleshooting skills  Clear, professional communicator with technical and non-technical users  Highly organized with strong attention to detail  Customer-service mindset and ownership mentality Preferred Qualifications Salesforce Administrator Certification (ADM-201)  Experience with Blackthorn Billing or similar invoicing tools  Experience with Conga is a plus Experience supporting customer-facing portals or communities  Background in nonprofit, association, or membership-driven organizations  Comfort working with distributed teams and cross-functional stakeholders Office & Team Expectations  Our culture is important, and we expect certain proficiencies and the desire to grow as both an individual and as a team contributor. We are excited for those who are: Highly communicative regarding issues, challenges, and needs Active listeners and having the willingness to collaborate Effective and timely communicators, personal accountability, and a proactive/entrepreneurial spirit? Creative thinkers who are willing to be flexible without losing ownership Competent team builders in a hybrid environment Highlighted Benefits Full-time AMT employees are eligible to receive the following benefits: Medical | Dental | Vision coverage – 100% of premiums covered for employees and eligible dependents Paid Time Off (PTO) Paid Winter Break and select holidays  401k Plan (100% company match up to 6%, no vesting period) Free drinks/snacks/lunch catered monthly Equal Opportunity EmployerAMT is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition, or any other reason protected by law.