Desktop Support Engineer – Greensboro – North Carolina

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com We are looking for a capable resource to coordinate, ranging from simple activities to more complex plans. This role will provide onsite assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery. Job Description – IT Desktop Support Engineer Location: Greensboro, NC Work Schedule: 2.5 days per week Overview: We are seeking an experienced IT Desktop Support Engineer with strong technical troubleshooting skills and the ability to provide high-quality end-user support. The ideal candidate will have 4+ hands-on experience managing desktops, laptops, peripherals, software, and basic network tasks in a professional environment. Responsibilities: Provide Level 1 and Level 2 desktop support to end users (Windows & macOS). Install, configure, and troubleshoot hardware such as laptops, desktops, printers, and mobile devices. Support software installations, updates, and application troubleshooting. Perform user account management in Active Directory, Office 365, and other platforms. Handle network connectivity troubleshooting including LAN/WAN, VPN, and Wi-Fi issues. Manage ticketing system tasks, ensuring timely updates and resolution. Assist in device imaging, backups, and asset inventory management. Collaborate with remote IT teams and escalate issues when required. Maintain documentation of processes, configurations, and issues. Qualifications: Certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus. Strong knowledge of Windows 10/11, macOS, and common enterprise applications. Experience with Active Directory, Office 365, and basic networking concepts. Familiarity with ITSM/ticketing tools (ServiceNow, Jira, etc.). Strong communication, customer service, and problem-solving skills. What next? If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to careers.us@axiomtechnologies.com.