Dispatch Specialist

Optomi, in partnership with a leading telecommunications company, is looking for a One Call Specialist I. Position Summary: The One Call Specialist I is responsible for screening One Call Center Locate Ticket requests to analyze the location of the dig site using a software application in relation to the company's underground fiber optics network. The specialist ensures the protection of company fiber and prevents costly restoration due to fiber cuts or damage by confirming that dig sites are clear. The role requires working in a 24x7 year-round environment, covering various shifts, holidays, and overtime as needed.What the right candidate will enjoy:Working in a dynamic and team-oriented environmentOpportunities to develop problem-solving and analytical skillsEngaging with advanced GIS and mapping technologiesWhat type of experience does the right candidate have:One or a combination of an Associate’s or Bachelor’s Degree and/or related job experienceExperience in Telecom, Military, or Business with similar essential duties3+ years of related experienceWhat the responsibilities are of the right candidate:Screen and analyze One Call Center Locate Ticket requestsCommunicate with customers professionally and provide accurate responsesUse Ticket Management Systems and GIS Applications to assess dig sitesEnsure the protection of company assets by preventing fiber damageSupport phone calls to direct inquiries to the appropriate departments