Technical Support Representative Rotating Shift

Our client is seeking a dedicated Technical Support Representative to join their team. As a Technical Support Representative, you will be part of the Customer Service and Technical Support departments supporting residential network troubleshooting and customer communication. The ideal candidate will demonstrate excellent communication skills, problem-solving abilities, and a proactive attitude, which will align successfully in the organization.Job Title: Technical Support RepresentativeLocation: Marshfield, MOPay Range: $23Shift: Rotation : 7AM-3PM, 3PM to 11PM and 11PM to 7AM plus weekend shifts Must be available to work each shift for one month at a time after training completed.What's the Job?Promote excellent customer-oriented services by assisting residential customers with their network issuesDevelop troubleshooting skills for residential networks and resolve trouble tickets efficientlyCreate trouble tickets for alarms and notify appropriate personnel of issuesKeep all tickets updated and inform customers and management of progress and resolutionsMonitor emails for customer issues, recognize trends, and escalate as needed What's Needed?High School Diploma or EquivalencyPrior IT experience, Networking and/or IT Support in communications and customer service preferredStrong phone and verbal communication skills requiredAbility to multi-task, prioritize, and manage time efficientlyComfortable using monitoring tools, ticketing systems, and diagnostic utilitiesMarshfield Area Resume with recent work history required What's in it for me?Opportunity to develop technical troubleshooting skills in a supportive environmentEngage in a dynamic role supporting residential customersWork with a dedicated team committed to service excellenceGain valuable experience in network support and customer communicationJoin a company that values diversity and professional growth If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you! About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells. ManpowerGroup (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.