Customer Experience Representative

BodyHealth is dedicated to empowering individuals to achieve optimal health and performance through innovative, science-based nutritional supplements and holistic health solutions. Founded with the mission to bridge the gap between traditional healthcare and natural wellness, BodyHealth stands at the forefront of the health and wellness industry, providing products that cater to the needs of both everyday individuals and elite athletes.Our mission is to enhance the quality of life for our customers by providing superior nutritional supplements that support overall health, vitality, and performance. We believe in the power of natural ingredients, rigorous scientific research, and the holistic approach to health, ensuring that our products deliver maximum benefits without compromising on quality or safety.The Customer Experience Team is our frontline for incoming phone calls and web tickets. This is a high-volume phones role with the pace of a call centerbut without the call center feel. Youll be answering questions, solving problems, and helping customers feel heard and supported. Youll also be cross-trained in other areas of customer service for added flexibility and growth.What Youll DoAnswer incoming calls and respond to customer tickets submitted through our websiteCheck shipping status and provide updatesAnswer detailed product questions using your knowledge of nutrition and supplementsAssist customers with placing ordersSupport returns, product exchanges, or concerns with empathy and accuracyCoordinate with sales and warehouse teams to resolve customer issuesWho You ArePositive, calm, and professionaleven when things get busyA fast learner with a genuine interest in nutrition, health, or wellnessA confident communicator, especially over the phoneComfortable working with phones and computersOrganized, proactive, and great at follow-throughBenefitsMedical, Dental, VisionPTO and Sick days10 Paid HolidaysCasual Dress codeDiscount on entire line of products$18-$20 / hour