Branch Support Specialist

Job Title: Branch Support SpecialistContract duration: 12+ months ContractJob Summary:The Branch Support Specialist provides on-site and remote technical support to end users at branch locations. This role delivers frontline hardware and software support, handles escalations from the helpdesk, supports local IT projects, and collaborates with Network and Escalation teams to resolve complex technical issues.Key Responsibilities:Provide on-site and remote support for hardware, software, OS, drivers, firmware, and applicationsInstall, troubleshoot, repair, and maintain applications and infrastructureHandle escalations for in-house, third-party, and market data applicationsSupport work-from-home setups (firm-issued or personal devices with VM access)Record and manage incidents and requests in the ticketing systemCreate and maintain technical documentationCollaborate with local and global IT teams across multiple platformsFollow and enforce client IT policies and proceduresParticipate in on-call rotation for after-hours and weekend supportProactively communicate issues, trends, and delays to managementStay current with technology and participate in training programsRequired Qualifications:Bachelor's degree or equivalent experience (3 years of relevant experience in lieu of education)Experience in IT support; Financial Services/Brokerage experience preferredStrong troubleshooting, multitasking, and organizational skillsExperience with Microsoft Office and general office computing toolsExcellent communication and customer service skillsAbility to support multiple buildings within a metro campus (if assigned)