Customer Service Representative

Join Hoshizaki America Inc., – Engineering Excellence, Powered by PeopleWho We AreAt Hoshizaki, our people drive our success, and our core values of Transparency, Compliance, Trust, and Collaboration (TCTC) shape a culture of teamwork, learning, and growth. Headquartered in Peachtree City, GA, with a facility in Griffin, GA, we manufacture high-quality commercial foodservice equipment including ice machines, refrigerators, freezers, prep tables, and display cases. With more than 400 “Georgia Made” products and a strong focus on innovation, sustainability, and ENERGY STAR® performance, our equipment is trusted globally for its reliability and long-term value.Role OverviewCustomer Service Representatives play a pivotal role in ensuring customer satisfaction and fostering strong relationships between the company and its customers. Primary responsibility is to provide exceptional service by addressing inquiries, resolving issues, and managing customer orders in an efficient and effective manner. This position requires strong communication skills, product knowledge, and a customer-centric approach.Location : Columbus, OHSchedule : Monday through Friday (8:00 AM – 5:00 PM).Department : Hoshizaki North CentralResponsibilities & Key Performance IndicatorsProcess customer orders accurately and efficiently using the company's order management system. Maintain broad knowledge of all company products, services, and promotions. Investigate and resolve customer issues or complaints, collaborating with internal teams to find solutions. Communicate effectively with internal departments to ensure customer needs are met and orders are processed accurately. Track and monitor order status, ensuring timely delivery and addressing any delays or issues that may arise. Work closely with Business Analyst and Accounting to confirm and process customer concessions, rebates, credits, and charge corrections. Create and advise disposition for items that have return requests from carriers or customers. Preferred QualificationsExcellent communication skills, both verbal and written. Strong problem-solving and interpersonal abilitiesProficiency in using customer relationship management (CRM) software and Microsoft Office applications. Knowledge of manufacturing processes and products is a plus. Ability to work in a fast-paced and sometimes high-pressure environment. Attention to detail and strong organizational skills. Receptive to feedback and able to apply it effectively. Self-motivated and work independently. Why You’ll Love Working HereWe strive to be a great place to work and easy to do business with—join Hoshizaki America to grow your skills, contribute to trusted products, delight customers, and enjoy excellent benefits.Hourly Pay & BenefitsThe pay range for this position is ($24.00 - $29.00/Hr.). These rates represent Hoshizaki America’s good-faith estimate of compensation for each level. Actual pay may vary based on experience, education, skills, and internal equity.Attendance & Childcare IncentiveAffordable medical, dental & vision insuranceLife, accident & disability coverageFlexible Spending Account (FSA)Competitive pay with bonus opportunities401(k) plan with company matchPaid time off & holidaysTuition reimbursement & career growth opportunitiesSafe, climate-controlled workplacesUniforms providedEmployee discounts & wellness programsThis job description outlines the general nature of the role and is not a comprehensive list of duties or requirements. Hoshizaki America reserves the right to modify it at any time.