Client Support Consultant- Tax

Overview In this role you serve as the frontline for resolving client payroll tax issues and questions, ensuring accurate support and training on ADP technology. You partner with multiple teams to deliver a seamless client experience while upholding ADP’s service standards. You’ll continually expand your payroll tax knowledge and adapt to varying client needs in a fast-paced, metrics‑driven environment. This position offers structured onboarding, ongoing training, and a collaborative, inclusive culture that values client satisfaction and professional growth. Compensation / Benefitsbest-in-class benefits from Day 1mentorship opportunitiesongoing training and developmentculture of belonging and inclusionvolunteering time offglobal network and resource groups ResponsibilitiesHelp clients manage their business using ADP solutions, including troubleshooting payroll tax issuesCoordinate with multiple business units to deliver seamless client experiencesUpgrade knowledge on payroll tax, compliance, SOPs, and desktop support tools to maintain support capabilityMaintain a consistent daily schedule to handle call volume and service requestsAdjust to peak-season workload with increased phone time as needed Key requirements1–2 years of payroll processing or payroll tax processing experienceStrong focus on client satisfaction in a relevant industry or HR/HRIS role with systems experienceAbility to work overtime during peak seasonsCollege degree preferred but not requiredExperience in Human Capital Management outsourcing, or military experience with teamwork and adaptabilitystrong communication skillsrapport-building and professionalismcustomer-centric mindsetpayroll processingpayroll tax processingfamiliarity with HRIS/HCM systems