Certified Ophthalmic Technician (COA)

A company is looking for a Welcome Team Care Coach (Remote - Work From Home COA). Key Responsibilities Conduct high-quality onboarding calls to newly enrolled patients Engage patients to enhance retention and guide them through the program benefits Document patient interactions in compliance with quality standards and collaborate with team members for smooth transitions Required Qualifications Minimum of six months experience in Care Coaching, one year preferred Certified Ophthalmic Technician (COA) or equivalent certification required Must meet performance expectations in the current role Proficient with Electronic Medical Record (EMR) systems preferred Ability to manage patient care responsibilities alongside program-building tasks