Customer Success Engineer

Job Description: Act as a trusted, strategic and technical advisor to customers, driving the entire Customer Success lifecycle from onboarding to expansionEstablish and maintain relationships with stakeholders and senior management to drive Enablement, Adoption, and Value plans among other customer-centric initiativesDrive adoption and value while inspiring/discovering additional opportunities for Cribl further Cribl valueKeep your finger on the pulse of your customers and keep things flowing for them. This includes driving and recommending use case initiatives, troubleshooting, encouraging and advocating for certification and trainingClear, effective communicator and collaborator working cross-functionally with the Cribl sales, marketing, product, experience, and engineering teams as the voice of the customerTrack metrics and other customer-specific information with the Cribl Customer Success Platform to ensure maximum observability of our customer base and awareness of signs of customer distress/success.Continually inspire, mentor, and coach team members as an integral piece of the Customer Experience organizationWe are a remote-first company and work happens across many time-zones – you may be required to occasionally perform duties outside your standard working hoursRequirements: Minimum of 5 years in a related function with direct customer advocacy and engagement experience in post-sales with passion for customer success, an engineering-first approach, and empathy for customer outcomes and valueA customers-first mindset with great communication and relationship management skills that can manage customer expectations through being empathetic and listening to our customersProven track record and experience working with large complex enterprises and developing relationships in a high growth environmentExperience with Observability, Logs, Metrics, IT Operations, and Security with a deep understanding of managing data pipelines through the entire data lifecycleProven ability to drive continuous product value by developing new use-cases relating to reducing, reusing, enriching, and routing data to achieve customer outcomesWillingness to travel as needed (up to 15%-20%)You live in Ohio, Michigan, or IndianaBenefits: health, dental, vision, short-term disability, and life insurancepaid holidays and paid time offfertility treatment benefit401(k)equityeligibility for a discretionary company-wide bonus