Call Center Performance Lead

A leading telecommunications firm in Champaign, Illinois, is looking for a Call Center Lead to oversee operations and improve customer service quality. This role involves monitoring performance metrics, coaching agents, and collaborating with teams to enhance workflows. Ideal candidates have over 3 years of call center experience, strong coaching and data analytic skills, and a passion for customer service. Competitive salary, comprehensive benefits, and opportunities for growth are offered. J-18808-Ljbffr