Front Desk Receptionist

Job Summary (Will Require 1 to 2 days a week at the Clarksville location) Responsible for greeting patients and families; collecting accurate demographic; insurance and all other billing information to perform check in; scanning and filing; answering phone calls, and performing any other duties necessary to provide efficient, timely services to the patients, their families and providers—while providing exceptional customer service. Duties and Responsibilities · Greets patients and answers the phone in a courteous and professional manner. · Ensures accurate and thorough documentation and completion of all necessary paperwork. · Collects and scans/copies insurance cards and other pertinent documents. · Ensures accurate and timely collection of co-pays, self-pays, and other patient balances. · Keeps patients, technologists and/or manager informed with regard to patient flow. · Maintains an organized and clean work and reception area. · Provides and collects all necessary HIPAA documentation to patients. · Follows all HIPAA, compliance, privacy and confidentiality standards. · Provides thorough and accurate information to all callers. Communicates appropriate preparation(s) and other information in a clear, concise manner. · Ensures efficient and accurate data entry into the PM and EHR system for each patient. · Communicates service delays to all involved (including the patient) with regard to the wait time metric. · Ensures patient jackets are complete with all necessary documentation and information prior to filing. · Performs professionally in difficult customer/referring physician situations. · Other duties as assigned. Qualifications · High School Diploma or equivalent. · A minimum of 3 years of experience within a large medical office practice. · Previous customer service experience or other medical office experience with communication to patients. · Excellent customer service skills with excellent written and verbal communication skills. · Knowledge of Microsoft Office Suite, EMR/PM systems. · Ability to exercise judgment and independence to provide services necessary to meet the patient and their family’s/guests’ needs. · Must be able to type accurately with precise data entry skills. · Ability to schedule and register patients rapidly and accurately. · Ability to maintain confidentiality of patient information. · Detail oriented, and organized. · Ability to multi-task and work in a fast paced environment. Working Conditions Normal office environment. Frequently dealing with staff or patients in a one on one environment. Work hours are Monday through Friday during business hours usually between 7:30 AM and 5:30 P.M; schedule may vary. Job Type: Full-time Pay: $17.00 - $20.00 per hour Expected hours: 40 per week Benefits: 401(k) Dental insurance Disability insurance Flexible spending account Health insurance Life insurance Paid time off Vision insurance Medical Specialty: Orthopedics Schedule: 8 hour shift Day shift Monday to Friday No weekends Education: High school or equivalent (Required) Experience: Medical Office Customer Service: 3 years (Required) Computer Skills: 2 years (Required) Work Location: In person