Program Director

Job Title: Program Director Organization: Guided Paths Reports To: COO Employment Type: Full-Time Work Setting: In-Office / Leadership Position Summary The Program Director at Guided Paths is a administrator responsible for overseeing daily operations, driving business performance, and ensuring organizational efficiency across programs and service lines. The Program Director partners closely with the COO and leadership to translate strategic goals into operational execution, ensure regulatory compliance, and support sustainable growth. This role has direct responsibility for operational performance, staff productivity, service delivery efficiency, and financial outcomes, with a compensation structure tied to monthly business production. Key Responsibilities Operational Leadership Oversee day-to-day operations across Tidewater Guided Paths programs and departments. Ensure operational alignment with organizational strategy, policies, and regulatory requirements (DMAS, DBHDS, and other applicable agencies). Develop and implement operational systems, workflows, and performance standards to improve efficiency and service delivery. Monitor program capacity, staffing models, and productivity to meet business and clinical goals. Financial & Business Performance Collaborate with the COO leadership to monitor monthly business production, revenue, and expense performance. Ensure programs meet or exceed established monthly and annual production targets. Analyze operational data and financial reports to identify trends, gaps, and growth opportunities. Support budgeting, forecasting, and cost-control initiatives. Performance Management & Accountability Establish clear operational KPIs tied to productivity, quality, compliance, and financial performance. Hold program managers accountable for meeting monthly production and performance goals. Lead regular operational reviews to assess progress against targets. Support corrective action plans when programs fall below performance expectations. Leadership & Team Development Provide direct supervision and leadership to operations managers, and administrative leaders. Foster a culture of accountability, collaboration, and continuous improvement. Support leadership development, onboarding, and performance evaluation processes. Partner with Human Resources to ensure staffing plans align with operational needs. Compliance & Risk Management Ensure operational practices comply with DMAS, DBHDS, HIPAA, and other applicable regulations. Support audits, licensing visits, and compliance reviews. Collaborate with Risk Management and Clinical Leadership to mitigate operational and compliance risks. Compensation Structure Base Salary: $80,000 annually Bonus Structure Overview Bonus eligibility is based on achievement of predefined monthly production benchmarks, operational KPIs, and organizational performance metrics. Monthly production performance will be reviewed and tracked throughout the year. Bonus payouts may be distributed quarterly or annually, at the discretion of executive leadership. Failure to meet minimum production thresholds may reduce or eliminate bonus eligibility for the applicable period. Qualifications Required Masters degree in Human Services, Healthcare Administration, or related field. Minimum of 2 years of leadership experience, in behavioral health, healthcare, or human services. Demonstrated experience managing multi-program operations and driving business performance. Strong understanding of operational finance, productivity metrics, and performance management. Knowledge of DMAS and DBHDS regulatory environments preferred. Skills & Competencies Strategic and operational leadership Financial acumen and data-driven decision-making Accountability and performance management Strong communication and executive presence Problem-solving and change management This job description reflects the operational and performance-driven expectations of the Program Director role at Guided Paths and may be updated to align with organizational growth and strategic priorities. Job Type: Full-time Pay: $75,000.00 - $80,000.00 per year Benefits: Dental insurance Health insurance Paid time off Relocation assistance Vision insurance Work Location: In person