Service Manager

Becoming the leader in the fire and security industry takes talent—yours. We are looking for an experienced Service Manager in the Kokomo, IN., area to join our best-of-the-best team as we drive the industry forward and pursue excellence in everything we do. If you’re up for the challenge, we want to hear from you!At Koorsen, we don’t provide jobs; we provide careers. A career at Koorsen includes competitive pay, a great health package, an annual bonus program, life insurance, continuous learning offerings, 401k, paid holidays, generous PTO, tuition reimbursement, career growth opportunities, and much more. Salary $50- 90,000 Depending Upon Experience ResponsibilitiesProvide daily operational support for the departmentSupervisor and track the daily activities of the departmentReview all completed technician paperwork for accuracy and process following workflow guidelinesEnsure all staff are up-to-date on safety, vendor, and required training and licensingManagement time & attendance, paid time off, and payrollCoordinate staffing to cover assignments as needed, including on-call list, if requiredDevelop your team and serve as a motivator and coach for each memberProvide performance feedback timely using the company-approved platformAssist leadership with recruiting, interviewing, and onboarding new department staffOpen willingness to continual learningInteract with customers, vendors, and co-workers in a professional mannerDemonstrate an understanding of and follow all safety regulations and practices Follow all Koorsen policies, procedures, and core valuesAny other duties deemed appropriate by managementRequired2 years of Fire Life Safety and/or service manager experience Leadership skills: management experience Must be organized and able to exercise effective time management skills to prioritize workloadMust be able to source, understand, and interpret industry codes and standardsStrong written and verbal communication skillsProficiency working in Microsoft Suite; Outlook, Word, ExcelMust be able to meet state licensing requirements and vendor certificationsPass drug and background screeningsValid driver’s licensePhysical DemandsAble to safely and effectively use general hand and power toolsLift and carry a minimum of 50 lbs.; push and pull greater than 50 lbs.Climb a ladder reaching a height of at least 12 feet and operate a man lift that may reach heights exceeding 40 feet to perform servicesExposure to outside weather conditions, temperature changes, and loud noisesWork in Confined Space environmentsWhile performing the duties of this job, the employee is required to talk or hear. The employee is frequently required to sit; stand; walk; use hands to finger, handle or feel; and reach with hands and armsHiring Process (in Addition To An Interview)New hires must complete the I-9 Verification form within 3 days of hire. This form is required by the U.S. Department of Justice and Immigration and Immigration and Naturalization Services. It is used to verify your identity and right to work in the United States. In addition, we verify employment eligibility via E-Verify. All Positions require background checks with criminal courts, state and county repositories of criminal records, and the Department of Motor Vehicles. A test for Evidence of Substance Abuse by urinalysis test is required if this application results in an offer of employment.#IND8:00am - 4:45 pm