Bed Management Specialist (Part-time | 8 Hours Per Week)

The Bed Management Specialist will provide patient services and administrative support in clinic operations, and interact with parents, patients, physicians and other staff under moderate supervision in a courteous manner. Responsible to obtainin and validate patient information from various sources and to ensure information entered into the computer management system is accurate. Perform the registration process for all inpatients and outpatients and obtain required forms and signatures, and complete all managed care notification requirements. Contact various payers to obtain precertification, co-pay and deductible information. (Will notify patient that a co-pay or deductible is required.)Qualifications:Minimum EducationHigh School Diploma or GED (Required)Minimum Work Experience2 years related experience. Experience performing billing, patient registration, and scheduling, medical insurance verification, insurance screening and charge posting. (Required)Functional AccountabilitiesTechnical ResponsibilitiesAssign beds to patients in accordance with established criteria in the "Accommodation Policy".Change the accommodation code for all transfers that cannot be accommodated (i.e. A request for transfer is received for an ICU patient for an IMC bed but patient cannot be moved. Accommodation code must be changed in the HBOC/Star Application.Assign beds within 15 minutes of patient's arrival to floor4 . Notify AD of Direct Admissions Update Cerner Application when an Emergency Room Patient is admitted.Communicate with the AD/Unit if unable to accommodate patient within 15 minutes.Collaborate Insurance Verification to insure reimbursement criteria are met (i.e. evs, rte, faxing face sheets).Refer direct admits to Insurance Verification for processing.Contact AD in regard to inpatient transfers from other hospitals.Respond to telephone request for beds and complete information on Request for Admission Forms. (I.e. date and time of request, time bed assigned reason for cancellation, contact person).Admit NICU babies as quickly as possibleMaintain waiting list of patients to be admitted. (Keep physicians and patients aware of admits statusComplete Quality Assurance (QA) Reports on a daily basis. (i.e. RMB charges and outpatient in bed 23 hours, monitor OPO bed in the ED).Ensure all applicable Admission forms are completed in their entirety.Function as a Registrar when requested.Customer ServiceMeet or exceed hospital/department. "Service Excellence" standards as outlined by CNMC.Meet or exceed hospital/department telephone etiquette standards.Answer the phone within 3 rings.Assume responsibility for any call answered to completion of request; ask permission to place callers on hold or transfer their calls; thank the caller for calling CNMC.Assist with interpreter services when possible.Maintain composure during difficult situations; exhibit sensitivity and good judgment when resolving patient problems and referr issues to the department manager .SafetySpeak up when team members appear to exhibit unsafe behavior or performanceContinuously validate and verify information needed for decision making or documentationStop in the face of uncertainty and takes time to resolve the situationDemonstrate accurate, clear and timely verbal and written communicationActively promote safety for patients, families, visitors and co-workersAttend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performanceOrganizational AccountabilitiesxOrganizational Accountabilities (Staff)Organizational Commitment/IdentificationAnticipate and responds to customer needs; follows up until needs are metTeamwork/Communication Demonstrate collaborative and respectful behaviorPartner with all team members to achieve goalsReceptive to others' ideas and opinionsPerformance Improvement/Problem-solving Contribute to a positive work environmentDemonstrate flexibility and willingness to changeIdentify opportunities to improve clinical and administrative processesMake appropriate decisions, using sound judgmentCost Management/Financial Responsibility Use resources efficientlySearch for less costly ways of doing thingsSafety Speak up when team members appear to exhibit unsafe behavior or performanceContinuously validate and verify information needed for decision making or documentationStop in the face of uncertainty and takes time to resolve the situationDemonstrate accurate, clear and timely verbal and written communicationActively promote safety for patients, families, visitors and co-workersAttend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance