Program Coordinator

osition: Human Services Program Coordinator Reports to: Human Services Site Manager Hours: Full-time/Salaried, M-F, 8am-4:30pm Location: PrismTriangle’s Expectation Of Employee Adheres to Triangle Policy and Procedures Acts as a role model within and outside Triangle Performs duties as workload necessitates Maintains a positive and respectful attitude Communicates regularly with supervisor about Department issues Demonstrates flexible and efficient time management and ability to prioritize workload Consistently reports to work on time prepared to perform duties of position Meets Department productivity standards Essential Duties And Responsibilities Supervises staff of Career Advancement Specialists (Direct Support Workers) and leads the delivery of community-based employment and activities aligned with Community Based Day/Employment Supports models Assists with the training and orientation of new staff for software systems, programming components, and program related logistics Coaches staff to provide individualized support and problem solving for members and their families Provides monthly, one-on-one documented supervision with Career Advancement Specialists, enforces attendance and progressive disciplinary procedures as necessary Ensures and maintains proper staff to member ratios; provides direct care as needed Along with Site Manager or Director, leads hiring process for Career Advancement Specialists (Direct Support Workers) Coordinates with Site Manager/Director and staff to create and implement monthly/weekly schedules; solicits and provides feedback on a consistent basis to improve quality of services Supervises groups of members in a variety of settings including recreational outings and other community outings Coaches Career Advancement Specialists (direct care staff) on service delivery, assessments, billing, etc. Stays abreast on current utilization of employment contracts and adjusts weekly service delivery as needed Carts out appropriate units via Penelope on a daily basis, and adds service notes as needed Networks and connects with community organizations to set up opportunities including volunteering/internships, employer tours, social/recreational, employment skills and independent living activities, all performed in the community Assists with the development of new and engaging curriculum/experiences to meet program goals Transports individuals to and from community activities/employment sites as needed Prepares or assists in the preparation of required assessments and reports (i.e., incident reports, safety assessments, progress summaries, etc.) Intervenes in any unsafe interactions or behavioral incidents that occur to ensure individuals safety Collaborates with staff and Site Manager/Director to ensure quality service delivery Provides regular checks-ins with staff and program participants to ensure services relate to individual’s goals, needs, desires & interests Ensures 50% of programming occurs in the community Positively represents Triangle to customers, family members, and community organizations Other duties as assigned Primary Case Management Responsibilities Manages caseload of DDS, and any private pay clients Consults with Site Manager and staff to ensure consistent case management practices are followed Collaborates with Site Manager/Clinical Team and staff to write and submit appropriate ISP/LifePlan goals and to accurately track progress/identify challenges Participates in ISP/LifePlan meetings with Department of Developmental Services, members, and their families or other members of their support team as needed Ensures 98% of ISP/LifePlan documents are submitted on-time and 80% of ISP goals are met Monitors member attendance and proper billing of services in Penelope database daily Participates in agency wide committees and initiatives as assigned Attends monthly case management meetings as requested Takes direction from Site Manager/Director to collect accurate data as needed for ISP/LifePlan’s, behavior plans, monthly progress notes, etc.; trains staff as appropriate Checks and ensures completion of ISP/LifePlan, behavior, and other data; follows up as appropriate Serves as backup quality check for monthly billing, client payroll, and other appropriate information Other duties as assigned Other Responsibilities Meets monthly with Site Manager/Director for supervision Participates in biweekly team meetings Participates in identified training and professional development opportunities Assists or prepares documentation for Human Rights Committee review as needed Knows and adheres to all safety policies and emergency procedures Assists with or leads intake process for new participants and completes all required consents/assessments in Penelope database Completes monthly progress notes and responds to alerts in the Penelope database Prepares and submits Incident Reports and ISP/LifePlan documentation via HCSIS as needed, and notifies Site Manager and other appropriate parties Proactively communicates with families and funding sources Reports progress and issues to Site Manager on a regular basis Guides staff through accidents related to toileting, physical or medical needs as needed Participates in 1:1 meeting with individuals on caseload as needed Acts as a liaison to residential staff, families, therapists, and funding agencies to ensure continuity of supports Participates in APLT meetings and Safety Committee; updates team as necessary Other duties as assigned QualificationsHigh school diploma or equivalentBachelor’s Degree in related field preferred; may substitute with combination of prior experience/credentialsDirect care experience requiredOne to two years in a supervisory role and/or case management preferredWillingness to cold call companies/businesses/organizations to create volunteer and employment opportunitiesState/Federal background check Massachusetts Driver’s License and clean driving record Language Skills Ability to read, analyze, and interpret documents. Ability to respond to common inquiries or complaints from regulatory agencies, or family members. Americans with Disability Specifications Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands and fingers to handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.Work EnvironmentThe work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.