Customer Support Advisor - Remote

Trivium Packaging is a global sustainability leader in metal packaging with more than 60 locations worldwide, nearly 8,000 employees, and an annual revenue of approximately €3.0 billion. Trivium serves a diverse range of customers in a variety of end markets such as food, seafood, pet food, nutrition, beauty and personal care, household care, and premium beverages. Trivium wants to shape the industry and has embarked on an ambitious transformation journey. In the near term, focus is on building & upskilling the team, deciding where to play & how to win, and increasing financial performance by executing the Trivium Business System (commercial, operational, and supply chain excellence). Sustainability is embedded in our materials and in our actions. Trivium has ambitious sustainability targets and focuses exclusively on products that are infinitely recyclable. Our company sustainability journey has been awarded with a Platinum medal by EcoVadis, the world’s leading rating agent who allocated this award only to the top 1% of the >75000 companies reviewed. Sustainability is embedded in each and every function at Trivium, it‘s in our DNA. The global head office is at Amsterdam Airport; however, many people work in virtual teams from different countries. Our culture is results-driven, entrepreneurial, informal, and highly multicultural. Our people have a high degree of responsibility. We are seeking a motivated and empathetic Customer Support Advisor to join our dynamic Customer Support team. This is a fully remote, full-time, hourly position where you will play a critical role in delivering exceptional service to our customers. You will act as the first point of contact, addressing inquiries, resolving issues, and ensuring customer satisfaction with our products or services. If you enjoy problem-solving, thrive in a collaborative environment, and are passionate about helping others, we’d love to hear from you. Responsibilities Respond to customer inquiries via email, chat, and phone in a professional and timely manner. Troubleshoot and resolve issues while providing clear and accurate guidance to customers. Document customer interactions and issues using our support tools and systems. Collaborate with internal teams to escalate and resolve complex customer challenges. Build positive relationships with customers by demonstrating empathy, active listening, and ownership of their problems. Provide product or service information to ensure customer understanding and satisfaction. Identify recurring customer issues and provide suggestions for process and product improvements. Adhere to established performance metrics and company policies while maintaining a high standard of quality. Qualifications Proven experience in a customer support or customer service role, preferably in a remote environment. Strong command of the English language, both written and verbal, with clear communication skills. Excellent problem-solving skills and the ability to think critically under pressure. Proficiency in using customer support tools (e.g., Zendesk, Intercom) and general computer systems. Empathy and the ability to connect with customers to understand their needs and concerns. Strong organizational skills with the ability to multitask and prioritize effectively. Self-motivated, reliable, and able to work independently in a remote setting. High-speed internet connection and a quiet, dedicated workspace for uninterrupted work. The pay range for this role is: 28 - 32 USD per hour(Remote (High Point, North Carolina, US))