Field Service Manager

Job Description POSITION SUMMARYThe Field Service Manager is responsible for overseeing all field service operations related to the installation, maintenance, troubleshooting, and repair of pure water systems. This role ensures high-quality service delivery, technician performance, customer satisfaction, and compliance with safety and regulatory standards.KEY RESPONSIBILITIES1. Field Operations Management· Manage daily scheduling and dispatch of field technicians· Oversee installation, startup, maintenance, and repair of:o Reverse Osmosis (RO) systemso Deionization (DI) systemso Ultrapure Water (UPW) systemso Filtration, UV, and chemical dosing systems· Ensure timely completion of service calls and projects2. Team Leadership & Development· Supervise, train, and mentor field technicians· Conduct ride-alongs, performance evaluations, and skills assessments· Develop training programs for system diagnostics and service procedures· Enforce company policies and safety standards3. Customer Relationship Management· Act as escalation point for service issues and customer concerns· Maintain strong relationships with commercial, industrial, and laboratory clients· Ensure service quality meets or exceeds customer expectations· Support sales team with technical expertise and site assessments4. Technical Oversight· Provide advanced troubleshooting support for complex systems· Review system designs, P&IDs, and specifications· Ensure proper commissioning and validation of systems· Monitor system performance trends and recommend improvements5. Safety & Compliance· Enforce all safety policies (LOTO, confined space, chemical handling, PPE)· Ensure compliance with OSHA regulations and local/state requirements· Conduct safety meetings and field audits6. Inventory & Equipment Management· Manage service vehicle fleet, tools, and test equipment· Maintain inventory levels for filters, membranes, resins, and spare parts· Coordinate with procurement to ensure parts availability7. Reporting & Administration· Track KPIs (response time, first-time fix rate, technician utilization)· Review service reports, work orders, and documentation for accuracy· Manage budgets related to service operations· Utilize service software (e.g., FieldEdge) for scheduling and reportingQUALIFICATIONSRequired:· 5+ years experience in water treatment, plumbing, or industrial service· 2+ years in a supervisory or management role· Strong knowledge of:o RO/DI systemso Pumps, valves, and instrumentationo Water quality parameters (TDS, resistivity, pH, TOC)· Valid driver's license with clean driving recordPreferred:· Experience with ultrapure or laboratory water systems· OSHA 10 or 30-hour certification· Electrical and mechanical troubleshooting experience· Experience with service management softwareKEY SKILLS· Leadership and team development· Advanced troubleshooting and problem-solving· Customer service and communication· Time management and scheduling· Safety-focused mindset· Operational efficiency and organizationCompany DescriptionWWW.NEWTWATER.COMCompany DescriptionWWW.NEWTWATER.COM