Shift Lead

This position opening is for our location opening in West Covina, late January 2026. Position Title: Shift Lead Employment Type: Full-Time and Part-Time / Non-Exempt Reports To: Store Manager / Owner Position Summary At Wallace Chicken, our Shift Leads are more than just supervisors, they’re culture carriers and operational anchors. As a Shift Lead, you’ll help run the day-to-day operations of your shift by guiding team members, upholding service standards, and keeping the kitchen and front-of-house running smoothly. You’ll be responsible for team performance, guest satisfaction, and execution excellence during your shift. This role is ideal for someone who leads by example, communicates clearly, and thrives in a fast-paced, high-energy environment. Shift Lead Salary starts at $18.50/hour pending two month probationary period after which salary will be raised to $20.00/hour. Key Responsibilities Lead and support team members during operating hours to ensure smooth, efficient service Oversee food quality, speed, and consistency during prep and rush periods Operate and troubleshoot the POS system, ensure accurate order entry, and monitor cash handling Execute and enforce all food safety, hygiene, and cleanliness standards Conduct shift checklists, station setups, and end-of-day closeouts Manage break schedules, delegate tasks, and keep team on pace during shifts Serve as the point of contact for team questions, guest concerns, or on-the-spot problem-solving Maintain a clean, organized, and fully stocked kitchen and front-of-house Communicate any equipment issues, inventory needs, or team concerns to the General Manager Train and mentor new team members using Wallace Chicken standards Model professionalism, positivity, and urgency in every task Manage inventory to maintain proper stock levels during busy periods while ensuring minimal waste Provide excellent customer service by checking in with customers to ensure satisfaction and addressing concerns promptly Qualifications and Requirements Prior experience in a leadership or supervisory role in QSR or food service preferred Proficiency in operating a POS system and basic cash handling procedures Strong understanding of kitchen operations, safety practices, and guest service Ability to lift up to 50 lbs, bend, stand, and move quickly throughout the shift Effective communicator with strong delegation and time management skills Able to remain calm and clear-headed under pressure or during rush periods Proficient in reading checklists, recipes, and procedural documentation Reliable and punctual with flexible availability (nights, weekends, holidays) Holds or is willing to obtain a valid California Food Handler Card Who You Are A natural leader who sets the tone through action Detail-oriented and organized, even in a fast-moving environment Committed to team success and individual accountability Proactive, solutions-focused, and always looking for ways to improve Proud of your work and passionate about food, service, and guest experience Why Join Wallace Chicken Wallace Chicken isn’t just a place to work — it’s a place to lead, grow, and win. As a Shift Lead, you’ll help shape the future of a fast-growing brand rooted in quality, hustle, and people-first values. We invest in our team, promote from within, and build leaders who thrive. If you’re ready to step up and lead a winning shift, Wallace is the place for you. Welcome to Wallace! We’re a Quick Service Restaurant brand committed to delivering high-quality, fresh food in a welcoming environment. Our focus is on exceptional customer service and providing meals that are both delicious and affordable. As we grow, we’re excited to bring more people into the Wallace team and continue delivering great food and service. Pay: $20.00 - $25.00 / hour Job Type: fulltime, parttime Schedule: Weekend availability Day shift Night shift Education: No education required Work location: On-site