Certification Manager

Job Title: Certification Program ManagerDuration:12 MonthsLocation: RemoteMinimum qualificationsExperience running, or serving as a core operator of, a technology certification program, with hands-on ownership of exam delivery through a proctored vendorWorking knowledge of the credential development lifecycle (job task analysis, blueprints, item development and review, standard setting), enough to partner with a certification developer and vendors, plus direct experience with exam security and candidate policyAbility to interpret and act on assessment data, including pass rates, item statistics, and retake and security trends, and to separate noise from real issuesExperience working day to day with vendors that deliver critical parts of a program: managing scope, raising and resolving escalations, and tracking service levelsExperience working directly with partners or customers and their account teams on program questions and escalationsExperience planning multi-workstream programs, tracking dependencies and risks, and reporting status to leadership without being askedExperience writing or operationalizing certification policies and handling their edge cases, such as appeals and misconductHands-on use of AI tools such as in daily work to automate tasks, analyze data, and improve how a program runsExperience building operating processes where none existed, and documenting them so others can run themClear written and verbal communication with partners, vendors, and executivesPreferred qualifications:Experience building or scaling a certification program from an early stage in a fast-moving environmentFamiliarity with digital badging platforms and credential lifecycle management, including badges beyond formal certificationsExperience with partner or channel programs at a technology company, including how certifications tie to partner tiers and incentivesExperience with integrations between an exam delivery vendor, a badging platform, and internal systems such as identity, CRM, or a data warehouse, including requirements and acceptance testingExperience with support tooling and ticket-based support workflowsExperience building program reporting in a data warehouse or BI tool, or working closely with data teams to do soExperience launching or delivering hands-on or performance-based assessments for a certification program