IT Field Engineer

Job Description Are you ready to be the tech expert for a diverse range of clients? As an IT Field Engineer, you'll tackle a variety of technology challenges, working hands-on with desktops, servers, switches, and firewalls to ensure our clients' systems run smoothly and securely. If it's IT, you'll be there to keep things moving.Outstanding customer service is at the heart of our company. We work to give every client—big or small—a positive, reliable experience. Our team builds trust and delivers support, solving problems efficiently and making sure users get help when they need it.What You'll DoDiagnose and resolve technical issues quickly for usersManage service tickets from start to finishMonitor and maintain client backupsDeliver remote and on-site support (company vehicle provided)Collaborate with teammates to solve issues and share solutionsKeep documentation current as networks evolveStay in touch with your team about job status and client needsParticipate in after-hours on-call rotations (every 5 weeks) and project supportTechnical Experience We're Looking ForWindows PC operating systems and Windows Server managementMicrosoft Office Suite and Microsoft 365 AdministrationFirewall and security solutions, including Windows Remote Desktop Services and Active DirectoryEmail filtering and security solutionsBasic VOIP conceptsTools & Tech StackConnectwise Manage/RMM, Auvik, IT Glue, Scalepad, ConnectsecureSophos, KnowBe4, Ubiquiti, Jamf, Duo, Printix, HPE Aruba, HPE Servers, VMWare, HyperV, HP & Lenovo PSGWhat Helps You SucceedMotivation to learn and grow professionallyOwnership of issues and proactive problem-solvingAbility to anticipate client needs and communicate effectivelyComfort working in a fast-paced environment and staying positive under pressureStrong organization, attention to detail, and teamwork skillsRequirements5+ years in IT service rolesExcellent documentation and communication skillsStrong troubleshooting and networking fundamentalsProficiency with Microsoft Office applicationsWho We AreWe are an Arizona-based MSP with a history of delivering IT solutions since before "MSP" was widely used. Our dedicated team of 20 support staff is committed to maximizing our clients' operational efficiency.If you're passionate about technology, enjoy helping people, and want to develop your career in a dynamic environment, we'd love to hear from you!