Application Support Engineer

Job Title: Application Support EngineerLocation: Sunnyvale, CA (need only local candidates in Bay Area, CA)Full timeGC, H4 and USC Required Skills7+ years of hands-on experience in application/production support.Strong expertise in AWS cloud services and cloud-based application support.Strong Java development experienceExcellent troubleshooting and analytical skills.Java development experience.Experience handling critical production incidents and major incident management.Strong knowledge of ITIL processes and best practices.Expertise in AWS - EC2, S3, IAM, CloudWatch, RDS (MySQL, PostgreSQL, Oracle), Lambda, VPC, Auto Scaling, Elastic Load Balancer (ALB/NLB), Route 53, CloudFormation, ECS/EKS (preferred)Expertise in Application Support - Production Support (L2/L3), Incident, Problem, and Change Management, SLA & KPI Management, Root Cause Analysis (RCA), Performance Tuning, Application Monitoring, Release & Deployment SupportStrong Knowledge in SQL / NoSQL Databases, Query optimisation & performance analysis.Experience in Linux/Unix and Windows systemsExpertise in Shell Scripting/Python/TerraformExpertise in Git, Jenkins, Docker, Kubernetes, CI/CD pipelinesStrong knowledge in Monitoring and Logging - Splunk, Grafana, PrometheusKnowledge in ITSM tools - ServiceNow, BMC Remedy, JiraExcellent communication and stakeholder management skills.Ability to work independently in a fast-paced, 24x7 production support environment