Receptionist

Job Description We're Hiring!Cook Inlet Housing Authority (CIHA) is seeking a Receptionist to serve as the primary front-line representative for the organization. This role would be ideal for an individual who enjoys serving as the first point of contact in a highly visible, customer-facing environment and takes pride in providing welcoming, professional, and consistent service to applicants, tenants, and visitors, while also delivering reliable administrative support to the Housing Department.If you thrive in a customer-facing environment, excel at organization and communication, and enjoy supporting a mission-driven organization, this may be the opportunity for you. Who We AreWe're Cook Inlet Housing Authority – we develop, own, and operate a portfolio of affordable rental housing throughout the Cook Inlet region of southcentral Alaska. We are leaders in community development and advocacy work around affordable housing. We are the Tribally Designated Housing Entity for Cook Inlet Region, Inc.We believe in collaboration, creativity, and community-building. Our mission is to create housing opportunities that empower our people and build our community. If you're passionate about making a positive difference, you may be a great fit for our team! What You'll Be Doing:As the Receptionist, you will be the first point of contact for Cook Inlet Housing Authority, providing welcoming and professional experience for applicants, tenants, and visitors while supporting daily Housing Department operations.Greeting visitors, manage lobby flow, and answer and route incoming calls.Communicate information about CIHA services, processes, and properties.Coordinate conference and huddle room schedules and post daily calendars.Maintain the appearance and organization of common areas.Provide administrative support, including data entry, document scanning, and appointment coordination.Process payments, issue receipts, and prepare daily cash logs for Finance.Assist with lobby issue resolution and support safety and emergency preparedness activities. What We're Looking For:Reliable, customer-focused professional who thrives in a fast-paced, public-facing environment and consistently presents a courteous and professional presenceStrong customer service skills, with the ability to calmly de‐escalate challenging situationsEffective communication skills and the ability to work with individuals from diverse cultural and economic backgroundsStrong organizational skills, attention to detail, and the ability to manage multiple prioritiesProficiency in Microsoft Office and collaboration toolsHigh School Diploma or GED requiredMinimum of six months of experience in a high-volume, public-facing customer service roleAt least one year of administrative support experience, including data entry, document scanning, and multi-line phone systemsValid driver's license requiredPrior training or experience in conflict de‐escalation preferred What's in It for You?Unique opportunity to build and define a robust training program, allowing you to demonstrate leadership and technical skills for program implementation.Your work will directly support CIHA staff and leaders by strengthening skills, building shared understanding, and supporting professional growth across the organization.Develop meaningful experience leading learning and development programs, supporting staff growth, and collaborating cross-functionally to advance organizational goals—ideal for those passionate about organizational and workforce development.Work alongside a passionate, mission-driven team that values innovation and teamwork.Competitive salary and benefits package;Medical, Dental, VisionGenerous PTO AccrualState of Alaska PERS/SBS RetirementPlus, many other supplemental insurance offerings Cook Inlet Housing Authority provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. Employment preference is given to eligible and qualified Alaska Native or American Indian candidates to the extent required or permitted by applicable law.Company DescriptionOur corporate family is a team of passionate, enthusiastic, dedicated and highly qualified people. Our work allows us to create innovative solutions to complex housing issues in our community. We create housing opportunities that empower our people and build our community.Company DescriptionOur corporate family is a team of passionate, enthusiastic, dedicated and highly qualified people. Our work allows us to create innovative solutions to complex housing issues in our community. We create housing opportunities that empower our people and build our community.