Human Resources Generalist

Title -People Experience Representative I RemoteHuman Resources / People & Culture SupportPosition SummaryThe People Experience Representative I serves as the frontline support resource for People & Culture (Human Resources) inquiries. This role is responsible for delivering timely, accurate, and exceptional customer service to teammates and leaders by providing guidance on HR policies, procedures, systems, and tools.The ideal candidate is service-oriented, solutions-driven, and passionate about creating positive employee experiences while efficiently resolving inquiries and escalating complex issues when necessary.Key ResponsibilitiesEmployee & Leader SupportServe as the first point of contact for People & Culture support inquiries via phone, email, and web-based platformsProvide professional, timely, and accurate responses to HR-related questionsDeliver a positive and supportive experience for teammates and leadersCase Resolution & EscalationResolve routine issues on first contact whenever possibleEscalate complex or unresolved matters to appropriate HR Operations, HRIS, or COE teamsDocument all interactions and resolutions within the case management systemEnsure service level agreements (SLAs) and resolution timelines are consistently metCustomer Service ExcellenceDemonstrate active listening, patience, professionalism, and a solutions-focused mindsetExplain policies, procedures, and processes in a simple and understandable mannerMaintain high teammate satisfaction and service quality scoresUphold quality standards and performance metricsProcess & Operational SupportUtilize HR procedures, ERP systems, and knowledge management tools to resolve inquiriesIdentify root causes of issues and recognize opportunities for process improvementsCollaborate effectively with cross-functional teams and stakeholdersSupport operational efficiency and continuous improvement initiativesQualificationsEducationBachelor's Degree in Human Resources, Business, or related fieldOREquivalent combination of education and experienceExperienceMinimum 1 year of Human Resources experienceOR5 years of customer service experienceRequired Skills & CompetenciesStrong customer service and communication skillsPassion for delivering exceptional employee experiencesAbility to resolve issues efficiently and professionallyStrong problem-solving and critical-thinking abilitiesDetail-oriented with excellent organizational skillsAbility to thrive in a fast-paced team environmentExperience using:Microsoft Office SuiteHuman Capital Management (HCM) systemsCase management toolsKnowledge management platformsPreferred AttributesAbility to build trust with diverse stakeholders including leaders, physicians, teammates, and HR partnersStrong collaboration and interpersonal skillsAbility to identify and implement process improvementsCommitment to accuracy, consistency, and service excellenceWorking ConditionsPrimarily office-based environmentOccasional travel may be requiredExposure to standard office and travel-related conditionsAbility to operate office equipment and systems as required