Social & Community Manager

JOB SUMMARYThe Social and Community Manager for Darrington Press is an integral member of the marketing team who also works closely with the publishing, support, and operations teams. As the primary liaison between Darrington Press and its gaming communities, the Community Manager must have a deep passion for all types of tabletop games and an expert understanding of our games, as well as the ability to explain them in a welcoming and encouraging way to people who might be new to tabletop gaming.ESSENTIAL DUTIES and RESPONSIBILITIES [Other assignments, projects, and duties not outlined below may be required]Owns and maintains platform-specific content calendars to ensure consistent, timely, and strategic publishing, with all Darrington content optimized for each channel.Partners with design and content teams to develop creative concepts and campaigns that connect with the target audience.Stays current on emerging social trends, strategies, and techniques to keep content fresh and competitive.Monitors, moderates, and responds to comments and messages (e.g., Discord, YouTube) to build community and increase audience engagement for Darrington.Manages relationships with select content creators and community leaders to highlight their work and initiatives.Develops and executes community plans to strengthen existing ties to fan communities, grow new audiences, and meet business objectives.Creates and publishes email newsletters and website articles.Creates or oversees the design of graphic and video needs for social and web channels.Measures social content performance and iterates to improve and deliver ongoing sentiment and feedback reports based on monitoring both owned and external platforms (e.g., Facebook, Twitter, Reddit).Monitors and moderates activity on owned live chat platforms (e.g., Discord, YouTube) using established community guidelines.Assists with additional projects and responsibilities as needed to support the overall social media strategy.EDUCATIONBachelor’s degree with a major in marketing or communications (or equivalent experience)EXPERIENCE2+ years of community management, community support, customer service, or social media experience in the new media or gaming industriesPrevious experience capturing content in a live event environmentPrevious experience in marketing or communications (or dealing with any sort of mass communication) is preferredPrevious experience with major social media platforms such as TikTok, YouTube Shorts, Instagram Stories, Facebook, X and other vertical video formatsQUALIFICATIONSExcellent verbal, written, and presentational communication skillsExcellent interpersonal skillsDeep knowledge of and passion for tabletop gamesExperience managing projects using project management tools such as Asana Experience using social media posting tools such as SproutProficient and comfortable with video editing software and Adobe Suite..Familiarity with and passion for social media in a fast-paced, dynamic, and evolving digital environment.Ability to draft clear, grammatically correct copy within a specified brand voiceAbility to multitask and make sound decisions in a fast-paced and unstructured environment with frequent interruptions and demanding deadlines.PHYSICAL REQUIREMENTSProlonged periods of sitting at a desk and working on a computerMust be able to lift 15 pounds at timesAvailability to work evenings and weekends as needed, including some event-related travelCOMPENSATION AND BENEFITSThis position offers a salary range of $70,000-$80,000 annually (for California-based candidates), commensurate with experience and qualifications. We also offer a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) with employer match, and additional perks and benefits.