Quality Improvement Coordinator

The Quality Improvement Coordinator position reports directly to the Health & Human Services Administrator, serving in a critical leadership position with broad responsibility to oversee the planning, organization, direction and coordination of the various operations of the Division of Administrative Services within the Department. Performance is monitored under the general direction and supervision of the Health & Human Services Administrator with agency granted for independent sound professional judgment and creative initiative for the benefit of the program and implementation of best/promising practices in service delivery to St. Louis County, MO residents.This position is located in Saint Ann, MO 63074 at 500 Northwest Plaza Drive.BenefitsThe County offers a generous benefit package which includes affordable health insurance, dental and vision coverage, 4 weeks of Paid Time Off the first year, 11 paid holidays, deferred benefit retirement plan, paid life insurance as well as short- and long-term disability. A full listing of benefits is available under the benefit tab at the top of this page.QualificationsThe candidate for this position must demonstrate extensive experience and ability to facilitate solutions under pressure/ambiguity with excellent professional judgement, be exceptionally skilled in project management, and seasoned in strategically planning to ensure high quality services are delivered to the public.Bachelor's degree in business management, public health, behavioral/social sciences or an otherwise related field and four years of relevant experience working within a government agency or non-profit sector. Three years of experience overseeing large complex operations. Two years of experience in public speaking. Two years of experience in performance/quality improvement. Two years of experience in project management.ResponsibilitiesEnsure coordination, minimize duplication, and maintain positive rapport and relationships with internal and inter-agency partners to meet organizational effectiveness needs.Evaluate the work of staff to ensure that programs are of appropriate quality and that resources are utilized effectively.Implement process improvements.Establish standard operating procedures.Facilitate orientations/on-boarding and in-service training and materials.Review key performance data and act to improve outcomes.Design, develop, and implement employee training within the department specific to DHS operational needs; schedule training sessions, facilitate learning activities, and evaluate the effectiveness of training programs to ensure employees acquire necessary skills and meet departmental standards.Coordinate the development, implementation, and evaluation of performance management initiatives and coordinate related administrative projects and programs for the department to lead to organizational efficiency and effectiveness.Ensure departmental compliance with all current regulations and that all employees are aware of safety requirements and are prepared to follow safety procedures. Collect data and reports on all safety and accident events.Act as representative for the Health & Human Services Administrator or Division Manager of Administrative Services on assignments/engagements with the utmost professionalism.Establish and support collaborative engagement among teams across DHS; champion goals of improvement and best practice standards of public service and operations.Develop a volunteer program, recruiting new volunteers for departmental programs; manage and supervise programming volunteers including both short term and long-term volunteers.Actively lead the accreditation process; ensure integrity and compliance with Continuity of Operations Plan.Demonstrate knowledge in data analysis, performance measurement/improvement, and process mapping.Analyze proposed legislation, regulations or rule changes that affect/determine health outcomes and make recommendations to the Director's Office.Establish and strengthen inter-agency and external partnerships/collaborations to advance research and analysis of community needs to accomplish program goals and outcomes.Serve as consultant to internal and external partners/agencies/organizations regarding the interpretation of program-related Federal, State and County regulations and policies.Other duties as assigned.This position has no supervisory responsibilities.Preferred Leadership Skills and ValuesDemonstrate initiative to obtain/gather information/knowledge independently from subject-matter experts, team members and colleagues to gain situational awareness, facilitate solutions to problems, and deliver timely progress reports to Director's Office.Demonstrate initiative to resolve or clarify process steps, discrepancies, conflicts.Demonstrate exceptional skill in building rapport with authority figures, influencers, team members, and colleagues.Demonstrate value for social services and continuous quality improvement.Demonstrate ability to conduct needs assessment for programming services.Perform research and data collection.Serve on boards and task forces to implement services.Provide technical expertise related to the development, implementation and oversight of department programming.Develop and coordinate the operation of databases and/or registries for departmental community program oversight.Demonstrate communication and organizational skills, be able to multitask, and be proactive problem-solvers.Assess, evaluate, and continually report on progress towards strategic plan goals and departmental accreditation requirements.Identify emerging issues and strategic opportunities to support departmental programming.Manage communications and coordination for deployment of human services resources during catastrophic events.Selection and AppointmentA selection committee will evaluate the qualifications of each applicant which will include recentness and appropriateness of the applicant's education and experience, answers to the supplemental questions, results of employment references investigated and any other appropriate information available. The selection committee will admit to the interview only those persons who possess the most job related qualifications and may establish admittance criteria beyond the minimum qualifications stated above.Responses provided to the interview questions listed under the Supplemental Question heading of this posting will comprise 100% of the applicant's earned grade. A candidate must earn a qualifying grade of 70 or more on the interview to be eligible for appointment. Once questions are scored, an email will be sent to the address on file with instructions on how to complete and submit a Conviction Questionnaire. Candidates have 3 days to complete the required questionnaire.The five top ranking candidates, based on the final grade, will be certified to the Department Director/Appointing Authority who will make the final decision.All applicants conditionally offered a merit position will be required to submit to urinalysis to screen for illegal drug use prior to appointment. Screening will be performed by a reputable clinical laboratory. The cost of screening will be covered by the County.How to ApplyApplicants interested in applying for this position should visit our website at www.governmentjobs.com/careers/stlouis. We only accept On-line applications.Equal Employment Opportunity PolicyThe policy of the Civil Service Commission of St. Louis County is to support fair and equitable employment opportunities for all persons regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, marital status, veterans' status or political affiliation. Call the Division of Personnel at (314) 615-5429 for more information on this policy.Contact InformationSt. Louis CountyDivision of Personnel, 7th FloorClayton, MO 63105(314) 615-5429Fax: (314) 615-7703www.stlouiscountymo.govEmployer: St. Louis CountyAddress: 41 South Central, 7th Floor, St. Louis, Missouri, 63105Phone: 314-615-5429Website: http://www.stlouiscountymo.govJ-18808-Ljbffr