Assistant Regional Manager

Assistant Regional ManagerThe Woodhouse Day Spa is seeking a Full-Time Assistant Regional Manager to support operations at our Hoboken and Montclair locations. This position requires travel between both spas, and availability for at least one weekend day is required. At Woodhouse, we strive to create a luxurious and memorable spa experience for every guest. We can only achieve this with talented professionals who are passionate about hospitality, wellness, and leadership.To welcome the right candidate to our team, we are offering a $1,000 sign-on bonus. As Assistant Regional Manager, you will be responsible for:Managing and monitoring all areas of spa operations to ensure compliance with policies and procedures outlined in the Woodhouse Spa Operations ManualDemonstrating and reinforcing exceptional customer service to promote guest satisfaction and retention, while serving as a secondary point of contact for guest concerns, feedback, and follow-upsSupporting and overseeing marketing initiatives and coordinating reputation management effortsForecasting revenue, managing labor costs, monitoring expenses against budget, and identifying opportunities to improve business performanceManaging and reviewing operational reports and systems to ensure accurate guest records and reportingAddressing employee call-outs and day-of scheduling challengesSupporting both spa locations to ensure they meet or exceed performance goals, while assisting location leaders with coaching teams to achieve departmental and individual objectivesOverseeing inventory processes, including ordering and maintaining back bar and retail productsManaging payroll processes, including adjusting employee punches and submitting payroll reports each pay periodCoordinating and managing training opportunities for in-spa operations, product knowledge, and treatment protocolsRecruiting qualified candidates through employment platforms and agencies, conducting interviews, preparing offer letters, and managing employee separations when necessaryOnboarding new employees, including collecting and scanning new hire documentation and coordinating training schedulesEnsuring the health and safety of guests and employeesMaintaining compliance with all state and local regulationsAssisting with additional projects and operational needs to ensure the spa operates at peak performanceQualifications:Preferred 2+ years of management experience in a spa, retail, hospitality, or cosmetics environmentStrong experience in guest relations and team leadershipSkills include administration, organization, communication, retail management, training, and computer proficiencyWoodhouse Employee Perks Include:Competitive pay and incentive programsPaid vacation for full-time employeesGenerous employee discounts on services and retail productsThe "Woodhouse Way" paid training programOpportunities to work in beautiful, state-of-the-art spa facilitiesOngoing professional development through Woodhouse UniversityAt Woodhouse, we are a company that recognizes, rewards, and celebrates our team members. As you grow in your talents, opportunities for advancement will grow with you.The Woodhouse Day Spa is an Equal Opportunity Employer. Compensation: $22.00 per hour