Customer Account Specialist

ResponsibilitiesEffectively communicate with customers via phone, fax, online chat, or emailPrecisely document communications and actionsProvide accurate and timely order entry for operationsAssist customers with questions regarding order status, pricing, return requests, product availability and backordersCommunicate with internal departments including the warehouse regarding special orders, rush orders, emergency orders, or order/shipment discrepanciesWork with clients directly on allocation and backorder releaseMeet departmental and individual goals including schedule adherence, average handle time, attendance and call qualityEscalate critical or complex issues to the proper level of management in a professional mannerTroubleshoot problems and providing appropriate solutions to resolve customer concernsHandling Returns and ExchangesResolving Customer Complaints: investigating issues and identifying root causeProvide timely and accurate responses to internal and external customers and clientsAttend internal and external meetings. Other duties as assignedQualifications And Job Specifications1 to 2 years Customer Service experience is preferredA college degree or a degree in progress is preferredHigh School Diploma or equivalentKnowledge of Microsoft Word, Outlook and ExcelBilingual (English/Spanish) is a plus – not requiredAbility to work independently with self-motivation and initiativeAbility to prioritize tasks and act with a sense of urgency to achieve goalsFlexible schedulePassion for providing outstanding Customer ServiceHas a ‘can do’ attitude, great sense of teamwork and is enthusiasticGood decision-making skillsGood research skillsActive Listening skillsExcellent oral and written communication skillsExcellent organizational and interpersonal skillsDetail-OrientatedAble to execute duties with minimum supervision in a fast-paced, deadline driven, monitored environmentTechnical ExpertiseNavigate through ERP systems such as Tecsys EliteAccurately key data into systems10-key with up to 95% accuracyIntermediate level Microsoft Office skills: Outlook, Excel, PowerPointOperate Call Center software and equipmentProfessional phone etiquetteCommunicate swiftly through IM systemsBasic Math skillsIntermediate public speaking and presentation skillsExcellent verbal and written communication skillsClear and professional diction in EnglishAdditional Employment RequirementsMust have a valid driver's licenseMust be able to successfully pass all preliminary employment requirements (i.e., background check and drug screen). Adhere to dress code guidelinesPhysical/Mental/Visual DemandsWork is light to medium in nature with frequent walking to perform assigned tasks. Working ConditionsActivities occur within a typical office environment. Be available to meet the needs of the companyEquipment OperatedEquipment: Laptop computer, cell phone, fax machine, copier, and phone systemSystems: Outlook, Excel, Word, Microsoft Teams, PowerPoint DMS (distribution warehouse management) and WMS – warehouse management systemLifeScience Logistics is an equal opportunity employer. Candidates will not be hired based on their race, sex, color, religion or national origin. Reasonable accommodations are available for individuals with disabilities. We proudly support the employment of veterans and welcome applications from protected veterans and all qualified applicants.NO AGENCIES PLEASE*