Strategic Business Manager – Banking Services (Tampa)

This role serves as a strategic partner to the department head, driving the overall administrative and operational backbone of the business, enabling the leadership team to focus on strategic objectives.The position holder coordinates and manages a wide array of activities, from tracking business financials and employee headcount to managing external requests, vendor relationships and departmental communications. As a key advisor, they will also facilitate strategic planning, manage executive-level projects, and act as a primary liaison between the department head and other business units. This requires a leader who can operate with a high degree of autonomy, employing sound judgment to resolve complex issues while seamlessly managing relationships with senior partners across the organization.Responsibilities:• Strategic & Executive Support:• Act as a strategic advisor to the Head of Department, assisting with long-range planning, goal setting, and decision-making.• Prepare for and facilitate key leadership meetings, including agenda setting, material preparation, and diligent tracking of follow-up actions to ensure accountability.• Lead and execute high-priority special projects and strategic initiatives on behalf of the department leadership.• Serve as a key point of contact and gatekeeper, representing the department head in communications with internal and external stakeholders.• Operations & Execution:• Drive administrative, operational, reporting, and quality improvements through partnership with internal teams.• Establish and maintain critical management routines and supporting documentation for Business-Critical Milestone Reporting, ensuring quality, efficiency, and accuracy.• Oversee and optimize core business operations, identifying opportunities for process improvements and efficiency gains.• Develop and monitor key performance indicators (KPIs) to track departmental performance and report on progress against goals.• Inventory and manage critical department operations and planned deliverables for the Head of Department.• Financial & Resource Management:• Lead the annual budget planning process and provide ongoing financial oversight.• Work with the senior leadership team to oversee headcount accuracy, and the onboarding and termination of resources.• Execution of vendor management activities.• Risk & Compliance:• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding client, its clients, and assets.• Drive compliance with applicable laws, rules, and regulations by adhering to Policy, applying sound ethical judgment, and escalating control issues with transparency.• Responsible for all cross-product technology, regulatory, and administrative duties in conjunction with the team.Qualifications:• 10+ years of experience in financial services, with a background in operations or business management.• Experience working in global and complex settings with multiple senior stakeholders.• Proven ability to operate with a high degree of autonomy, employing sound judgment to resolve complex issues.• Exceptional stakeholder management skills and consistently clear, concise, and influential written and verbal communication.• Proven ability to manage complex projects and drive them to completion.• Must be a self-starter, flexible, innovative, and adaptive.• Highly motivated, with strong attention to detail, team-oriented, and organized.• Awareness of regulatory requirements including local and US laws, international, and industry standards.Education:• Bachelor's degree/University degree or equivalent experience.• Master's degree preferred.