Child Health Navigator

Purpose: Assists families in connecting with community-based healthcare, human services, and community resources through Informing, Care Coordination, Presumptive Eligibility, outreach and referral activities. Responsibilities: Collaboratively develops and maintains accurate and thorough resource directories and databases of community-based family and child health organizations, programs, services and experts. Conducts outreach efforts about connecting to health insurance, establishing medical and dental homes, Medicaid program benefits, services and resources to ensure information is marketed to appropriate audiences. Contacts clients by phone, email, and/or through home or clinic visits to assess needs and successfully link families to health insurance access and medical/dental homes; assists families with scheduling appointments, finding interpretation services, childcare, transportation and other resources as necessary. Assists families in accessing periodic well-child screenings and dental screenings, making arrangements for transportation to health services, and arranging interpreter services. Provides care coordination to populations with limited access to healthcare, giving opportunities for clients/families to choose any provider or organization as a medical home, including support and assistance as families become independent health care consumers. Enrolls pregnant women and children for Medicaid Presumptive Eligibility using the MPEP portal. Educates families about the EPSDT Care for Kids Program and the importance of preventive health and dental care for children. Provides follow-up health education as needed, on topics such as immunization schedules, breastfeeding and formula feeding, pre/post-natal care, oral health care and pregnancy, childhood growth and development, SIDS, car seat safety, maternal depression, and common childhood illnesses. Develops or assists with the development of health education and health equity materials. Participates in planning and implementation of health equity and family engagement activities as needed. Uses a family-centered approach in advocating for, educating and supporting families as they select and use effective resources to meet their needs. Provides other care coordination activities as listed in the Iowa HHS Title V Administrative Manual. Collaborates with providers and community agencies who are involved with the family. Provides well child visit reminders, via mail or phone. Performs accurate and timely data entry and documentation. Qualifications: High School Diploma or GED At least 1 year of experience providing home visitation, care coordination or resource and referral services preferred Experience working with diverse communities preferred Ability to communicate effectively, both verbally and in written English; bilingual in Spanish preferred Aptitude for technical writing Ability to identify family strengths and needs for family-centered support Knowledge of community resources Analytical skills to interpret information Ability to work independently and exercise sound decision-making Strong keyboarding and computer skills with the ability to learn work-related software; knowledge of Microsoft Office, including Word, Excel and Outlook; knowledge of database use and management Time management skills with the ability to effectively plan, organize and prioritize work Mandatory Reporter of Child and Dependent Adult abuse training certification (within 30 days of hire) Must have valid driver's license, auto liability insurance and reliable transportation if driving is required Successful completion of pre-employment physical, drug screen, 2-step TB test and background check Working Conditions: Physical requirements: Light work, sitting most of the time, exerting up to 20 pounds of force frequently, and/or a small amount of force constantly to move objects. Physical activities: Kneeling, Reaching, Pushing, Talking, Hearing, Repetitive motions, Standing, Stooping, Walking, Lifting, Fingering (picking, pinching, typing, etc.), Grasping (applying pressure with fingers and palm), Visual acuity (field of vision for analyzing data, viewing computer, using measurement devices, operating machines, determining accuracy or neatness, and/or making general observations) Environment: Extreme temperatures, Hazards (chemicals, infectious diseases), Atmospheric conditions (fumes, odors, dusts, mists, gases) Time: Ability to be flexible with a varying schedule and programmatic requirements Travel: Required between locations These characteristics are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Note: This job description is not intended to be all-inclusive. You may be required to perform other duties to meet the on-going needs of the organization. EveryStep is an equal opportunity employer. Employment practices are implemented without regard to race, creed, color, sex (including pregnancy), sexual orientation, gender identity, citizenship, national origin, religion, veteran status, genetic information or on the basis of age or physical or mental disability unrelated to ability to perform the work required. About EveryStep One of Iowa’s oldest nonprofits, EveryStep has provided health care and community services since 1908. Our team of experts are driven by a single purpose - to care for people and connect them with support at every step of their journey. Each year, we help thousands of Iowans cope in times of crisis and move forward with stability, dignity, and hope. The diversity and breadth of our programs ensure that we can meet a variety of needs at once and provide ongoing assistance over time. More than 30 programs and services: Deliver in-home care to people who are ill, injured, or facing the end of life Offer compassionate support to families experiencing grief and loss Assist new and expecting parents and support the healthy development of young children Help Iowans navigate complicated health care and social systems Walk alongside refugees and immigrants arriving in our community Bring wellness services to places where people are Serving Iowa from 11 locations, nearly 400 employees and hundreds of volunteers are committed to EveryStep’s mission: We empower individuals, support families, and strengthen communities. There is at least one EveryStep program available to residents in every Iowa county. Every program is important and contributes to our mission. EveryStep is an equal opportunity employer. Employment practices are implemented without regard to race, creed, color, sex (including pregnancy), sexual orientation, gender identity, citizenship, national origin, religion, veteran status, genetic information or on the basis of age or physical or mental disability unrelated to ability to perform the work required.