Customer Solutions Supervisor - Title Operations

Your OrganizationCustomer Solutions Supervisor - Title OperationsJoin an industry leader that's helping customers dig deeper and reach higher.Altec's JJ Kane Auctions operates nationwide, extending the lifecycle of essential equipment and supporting communities with access to high-quality used machinery. As our business continues to grow, we're seeking a motivated and service‐driven Supervisor for our Customer Service Team to support title processing at our Birmingham, AL office.As a subsidiary of Altec, we deliver a trusted, knowledgeable, and seamless auction experience for buyers and sellers of specialized utility and construction equipment.What You'll DoAs our Customer Solutions Supervisor, you'll lead a high-performing team responsible for accurate, timely, and compliant title processing. You will:Oversee CSR team scheduling, staffing, and daily workflowCoach, develop, and hold team members accountableMaintain quality, accuracy, and operational consistencyResolve customer issues with professionalism and clarityDrive continuous improvement and champion better processesPartner with internal teams and external suppliersSupport a customer-first, safety-focused cultureKey ResponsibilitiesTeam Leadership & PerformanceImplements procedures, policies, and quality standards for customer service and administrative title activities.Coordinates resources to troubleshoot and resolve customer problems and responds to escalated or complex customer requests.Investigates and resolves title discrepancies and monitors status reports to track activity and track resolutionMonitors daily workloads and adjusts coverage to ensure correct procedures and service levels are met.Coordinate staffing needs and production sequences to maximize output.Serve as a service leader supporting buyers, sellers, and internal teams.Ensure team members receive the required training and support.Foster strong internal and external partnerships, reinforcing customer-first operations.Identify opportunities to streamline processes and enhance productivity.Champion innovation and out-of-the-box problem-solving.Participate in organizational improvement initiatives.Reinforce company policies and maintain consistent accountability through coaching, feedback, and performance reviews.Support disciplinary actions when appropriate.Approve timekeeping and attendance, including vacation requests.All other duties as assigned.Operational Workflow & QualityCustomer & Partner InteractionContinuous Improvement What We're Looking ForRequiredHigh School Diploma required; bachelor's degree preferred.Four years of industry experience or one year in an Altec Group Lead role.Supervisory experience and/or title work preferred.Strong communication, problem-solving, and troubleshooting skills.Proficiency with general PC applications.Valid Driver's License may be required.Why Join Altec & JJ Kane?Family owned since 1929 with global reach and local values.Industry leading stability, culture, and career progression.Work that supports sustainability by extending the lifecycle of vital equipment.A collaborative, people-first team environment. Ready to Build a Career With Us?Apply today at www.jjkane.com/careers or www.altec.com .Altec offers a competitive salary that rewards performance and dedication, along with a comprehensive benefits package, which includes:Medical, Dental, Vision and Prescription Drug ProgramRetirement 401(k) Traditional or Roth Program Options with Company MatchVacation and HolidaysParental LeaveShort-Term and Long-Term Disability LeaveFlexible Spending AccountsTuition Assistance ProgramEmployee Assistance and Mental Health/Substance Abuse ProgramLife Insurance, Accidental Death and Dismemberment InsuranceSupplemental Insurance including Hospital Indemnity, Critical Illness and Accident InsuranceAdditional Wellness Programs and Rewards Available