Inside Sales and Customer Support Representative

Role and Responsibilities:The Customer Service Representative’s responsibilities include, but may not be limited to,Represent Woodsage as a responsive, solutions-oriented partner, supporting service offerings and products with a focus on speed, accuracy, and customer satisfactionDaily interaction with customers and suppliers through phone and email correspondence; provide proactive communication on order status, lead times, and issue resolutionProvide sales and customer service support to the Business Unit Sales Manager(s) and Regional Sales Manager(s) while maintaining ownership of customer experience and follow-throughOwn full order lifecycle management including entry, validation, updates, and closure within the ERP system with a high level of accuracy and urgencyManage creation and presentation of quotations; ensure timely, competitive responses aligned with pricing strategy, lead times, and operational capacityActively manage on-time delivery performance by coordinating with operations to meet committed lead times and escalating risks when necessaryAssist in the processing of account information in establishing new customers and ensure a smooth onboarding and first-order experienceManage customer service inquiries and provide clear, timely, and professional communication throughout the order processProactively perform outbound calls and emails to communicate order status, shipment updates, and changes to minimize customer disruptionThrough existing customer relationships, identify and communicate new sales opportunities and support growth within key accountsWork closely with plant departments (engineering, shipping, operations, etc.) to ensure customer requirements are met and issues are resolved quicklyAttend weekly scheduling meetings and actively represent customer priorities, updates, and delivery requirements to plant staffSupport continuous improvement initiatives related to quoting speed, communication flow, ERP usage, and overall customer experiencePerform other duties as assignedQualifications and Education Requirements:High School diploma or equivalent, associate’s degree preferredMinimum of two years of experience in Customer Service, preferably in the manufacturing industryExperience understanding and reviewing technical drawings a plusStrong customer service and organizational skills.Excellent verbal and written communication skills.Strong leadership skills and ability to work well within a team environment.Possess the ability to effectively manage time and carry out multiple tasks.Strong computer skills including Microsoft Office.Ability to work in a fast-paced environmentPhysical Requirements:Walking, Standing (Frequently)Sitting, Kneeling (Frequently)Lifting, Carrying (Occasionally)Temperatures (Occasionally)Benefits:401k MatchingPTO10 Paid Holidays1 Floating HolidayMedicalDentalVisionSTD/LTDAccidentLife InsurancePre-paid LegalPet InsuranceHospital IndemnityCritical IllnessEAP