Computer Support Associate II - Infrastructure

Major Purpose:Provides day-to-day operational support for a computing environment (computer center, unit computing, a community of users, etc.), in order to contribute to the smooth running of that environment. Procedures are generally well-established.Support activities generally require a good, basic technical background while also being fairly administrative in nature.Performs/monitors processes or operations that are reasonably stable and/or which often require choices between several options.Major Duties:Documents recording and/or distributing information. Has limited breadth, depth and/or frequency of interaction with external contacts. Typical examples include logging statistics on process completion, reporting problems, updating data, maintaining documentation or procedures, distributing reportsMonitoring mainframe job network and restarting/making decisions from pre-defined choices to resolve problemsResponsible for effective e-mail communications and ability to create and maintain basic documents/records/filesassist in installing software upgrades --perform routine hardware maintenance --troubleshoot and resolve user problems based on scripts or procedures providedkills, Abilities, Knowledge:Ability to use standard desktop load applications such as Microsoft Office plus intranet and internet functions.Knowledge of computer security policies and a general overall knowledge of computer security concepts.Knowledge of computing and networking concepts and fundamentals.Job Requirements:• Knowledge of computing and networking concepts and fundamentals•Ability to use standard desktop load applications such as Microsoft Office plus intranet and internet functions.Knowledge of computer security policies and a general overall knowledge of computer security concepts.1 year or more IT experience preferred, but recent college graduates will be consideredPrefer someone with experience working on AV equipmentEducation Requirements:Degree in an Information Technology discipline or equivalent experience. - High School or secondary diploma or equivalent