Customer Success Manager

About the Role Taskrabbit connects busy people in need of help with trusted local Taskers who can lend a hand with everything from home repairs to errands, with the goal of being the number one home services platform in the countries we serve. A Tasker gets paid to do what they love, when and where they want — all while saving the day for someone in their city. The Tasker Success team helps Taskers achieve their personal tasking goals using Taskrabbit. The Tasker Success Manager plays a critical role in onboarding Taskers seamlessly, nurturing them, ensuring they are fully utilized and retained, and building satisfaction with the platform. We're proactive—helping Taskers before they realize they need support. These approaches, employed at the local level, result in higher quality, more retentive, and more satisfied Taskers. The work you do will support our overall managed marketplace strategy, helping to ensure that every job gets done so well that Taskers and clients come back again and again. You will be responsible for a specific set of metropolitan areas, driving key metrics for the company as well as supply alignment in those metros, which result in increased invoices and revenue. You will be the face of Taskrabbit to Taskers in your market and seen as a regional expert across the organization.What You'll DoDrive invoices and revenue by analyzing supply data and taking targeted actions to improve supply health, booking conversion, and Tasker quality at key stages of the Tasker lifecycle—including activation, billing, retention, and churn. Advise and/or take direct action to acquire quality Taskers when needed.Act as a regional subject-matter expert—monitoring market performance, responding to data trends, and tailoring programs and supply tactics to local dynamics and Tasker performance.Help Taskers in your Book of Business thrive through performance coaching (in 1:1 and group settings) in person and virtually, at every stage of the Tasker lifecycle.Actively grow Tasker participation in scaled lifecycle programs to reach more Taskers. Determine the most effective communication channels to reach Taskers.Master the Tasker lifecycle and use data-driven insights to identify gaps, recommend cross-functional improvements, and drive better outcomes throughout the entire platform experience.Demonstrate strong data fluency to communicate performance insights and business impact to various teams and leadership.Design and lead experiments to improve supply alignment and Tasker success.Be a product expert. Know what features are live, how they work, and be able to explain them to an external audience. Validate and submit bug reports when we hear issues from Taskers.Lead community engagement efforts—hosting office hours, profile workshops, and Tasker socials to foster a vibrant and inclusive community.Work cross-functionally with Product, Customer Support, Partnerships, Marketing, Legal, and other Commercial Operations teams to advocate for solutions that support Taskers and drive invoices and revenue.Share learnings, pitfalls, and wins with the global Tasker Operations team to improve programs and/or create new ones.Travel up to 10% for metro-specific and team events.About YouBased in Berlin or an easily commutable distance into this city, with availability to potentially travel to other main regions as required.4+ years in marketplace operations, customer success, community management, or comparable roles.Bachelor's degree or equivalent practical experience.Full professional fluency in English and German.A proficient user of data to derive actionable insights and make decisions.A highly effective and confident communicator and negotiator virtually, on the phone, and in person; a skilled facilitator who can engage audiences from 1 to 100.A self-starter who's opportunistic and comfortable with problem-solving on the fly in a fast-paced environment and knows when to ask for help.A low-ego collaborator who thrives in fast-moving, globally distributed teams.Demonstrated experience managing and maintaining strong relationships with cross-functional teams to drive results and achieve business objectives.An enthusiastic "people person" who derives joy from helping people succeed.Well organized with excellent time management and prioritization skills, and phenomenal attention to detail.Bring passion and playfulness to your work and those around you.Proficient with BI, Google Workspace, and customer success tools.Nice to HaveExperience managing community programs across multiple metros or countries.SQL and Sigma proficiency.Marketplace or gig-economy background.Romanian language proficiency is a plus.Compensation & Benefits At Taskrabbit, our approach to compensation is designed to be competitive, transparent, and equitable. Total compensation consists of base pay + bonus + benefits + perks. The base pay range for this position is €43,000 - €56,000. This range is representative of base pay only, and does not include any other total cash compensation amounts, such as company bonus or benefits. Final offer amounts may vary from the amounts listed above and will be determined by factors including, but not limited to, relevant experience, qualifications, geography, and level.You'll love working here because:Taskrabbit is a hybrid company that values flexibility and choice while staying committed to regular in-person connection.You will be surrounded by talented, supportive, smart, and kind leaders and teams—people you can be proud to work with.The diverse culture reflects the communities we serve, with a workforce that strongly represents women and other under-represented groups.We offer employer-paid health insurance, a 401(k) match with immediate vesting for US-based employees, flexible time off with two company-wide closure weeks, product stipends, wellness, productivity and education stipends, IKEA discounts, reproductive health support, and more. Benefits may vary by country of employment.Equal Employment Opportunity Taskrabbit is an equal opportunity employer and does not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, sex, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. We are committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Taskrabbit will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. J-18808-Ljbffr