Plumbing & HVAC Counter Sales, Downingtown, Pennsylvania

Job Purpose & Summary:This position requires an individual with technical understanding of plumbing and heating (field experience desired) and excellent communication and interpersonal skills. Must be a team player, enthusiastic, flexible and adaptable, with a positive attitude.Duties & Responsibilities:Essential Functions:Assisting customers, in person and on the phone, with their plumbing and heating needsEnsure delivery of personalized customer service through timely quotations and accurate order processingCustomer-service and sales-orientedMust be an excellent communicatorHave a working knowledge of plumbing/heating products and industryBe skilled in computer use (ability to master Eclipse software) as well as internet for customer service knowledgeEstablishes and maintains customer relationships, communicates with customers and co-workers to provide a quality customer experienceAbility to exhibit a positive, friendly and helpful attitude with customers and to be sensitive to their needs.Ensure customer satisfactionAble to meet deadlinesOther duties and responsibilities as assignedNecessary Qualifications:A willingness and ability to learnCommunication, time management and organizational skillsPlumbing and Heating experienceEnthusiasm, courtesy and articulationComputer experienceCustomer orientationAdaptabilityEducation/ Experience:High school diploma or general education degree (GED)Related Plumbing and Heating Industry experience helpfulWorking knowledge of Eclipse software preferredRequired:Positive attitude with an aptitude for learningPhysical Demands:The characteristics described below are representative of those encountered while performing the essential functions of this position. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.While performing duties of this job, would occasionally be required to stand, walk, sit, reach with hands and arms, climb or balance, stoop or kneel, talk and hear, and use fingers and hands to feel objects, tools or controls.Must occasionally lift and/or move up to 50 pounds.Specific vision abilities required include close vision, distance vision, depth perceptions, and the ability to adjust focus.Overtime may be necessary as workloads dictate. This may include weekdays, weekends and/or holidays.