Bilingual Call Center Representative

Are you interested in working with a fun team who cares about their work and go above and beyond daily to do the right thing? If that aligns with your values and work ethic you have found the right place to work with AutoPayPlus. AutoPayPlus (APP) is a Company that helps everyday people improve their financial lives. Utilizing proprietary technology that simplifies and automates financial well-being, AutoPayPlus has helped more than 300,000 people over the past 20 years.Join a fast-growing company that is transforming its industry! AutoPayPlus by US Equity Advantage is an industry-leading automated loan payment service that offers consumers flexible payment options matched to their paychecks, which leads to better budgeting, prevents late fees, and can accelerate the loan payoff.Since 2003, AutoPayPlus has processed more than $5.65 billion in loan payments, primarily through the automotive industry and the company’s long-term relationships with independent agents and dealerships nationwide. Our mission is to help our members budget better, protect their credit and be debt-free sooner.We are proud to be recognized by the Orlando Business Journal as one of the "Best Places to Work" in 2023. We invite you to seize this opportunity and contribute to our ongoing success story by applying today.Job PurposeAt AutoPayPlus we refer to our customers as members and as such we are seeking member-oriented service representatives. This opportunity focuses on two main growth drivers:Member RetentionReintroducing members back into the “Member Life Cycle.”At AutoPayPlus, every employee is respected, valued and an integral part of our success or failure. Employees are empowered and expected to initiate and implement new ideas and are rewarded for out-of-the-box thinking. As a performance-based company, every employee has a direct impact on their own personal compensation, employee compensation, and overall, Company profitability. Participate in a robust incentive program, to earn more as you assist our members in reaching financial freedom!Duties And ResponsibilitiesMeet personal/team sales targets and call handling quotas.Commit to a 100% member satisfaction service goal. Ensure excellent service standards and maintain high member satisfaction.Develop Brand Loyalty by creating personal connections with members on service callsEffectively manage large amounts of incoming calls and make outbound follow up callsEducate sales leads about the service benefitsIdentify and assess members' needs and provide member-oriented solutionsBuild sustainable relationships of trust through open and interactive communication.Provide accurate, valid, and complete information by using the right methods/toolsMeet personal/team targets and call handling quotasHandle issues, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.Keep records of member interactions, process member accounts and file documentsGo the extra mile to engage members.Work closely with other departments.May be required to handle other tasks as assigned, all of which must be completed with a high standard of professionalism and accuracy.QualificationsMultiple language skills are required to include fluency to communicate professionally in English and Spanish verbally and in writing, Portuguese is a plusHigh school diploma or equivalent.3+ years of call center experienceA basic understanding of loan types and servicing or willingness to learn.Proven customer support is required, sales experience is a plusStrong phone contact handling skills and active listeningTrack record of meeting and exceeding quotasAbility to use CRM and phone systems.Solid work attendance recordBe a conscientious and reliable team playerAbility to adapt/respond to different types of customers.Demonstrate ability to diffuse adversarial interactions through the encouragement of collaborative efforts.Ability to multi-task, prioritize, and manage time effectively.What AutoPayPlus OffersRetirement Savings Plan: 401(k) with Employer MatchingFully Funded Health Benefits: 100% Company-Paid Health, Dental, and Vision Insurance for EmployeesLife Assurance: Comprehensive Life Insurance CoverageIncome Protection: Short- and Long-Term Disability InsuranceGenerous Time Off: Paid Vacation, Federal Holidays, and Sick LeaveRelaxed Office Environment: Casual Dress Code and AtmosphereStrategic Location: Conveniently Situated Near the I-4 Ivanhoe ExitComplimentary Parking: Employer-Funded Parking FacilitiesEmployee Nourishment: Daily Snack Table and Weekly Breakfast OfferingsTeam Engagement: Off-Site Company Events for Team BuildingFinancial Wellness Program: Complimentary Access to Our Debt-Reduction ServicePerformance-Driven, Yet Relaxed Culture: High Expectations Coupled with a Casual Company AtmosphereShifts availableIn order to create a “world class” operational environment AutoPayPlus promotes “work/life” balance through the establishment of dynamic work schedules. We offer a 40 hour per week work schedule, with a rotating 5-hour Saturday shift (Saturday shift is scheduled once a month). Additionally, our Team Members have a choice between working: 4-Ten-hour shifts or 5-Eight-hour shifts.Working conditionsThe work is performed in an office setting.Physical RequirementsThe role involves continuous periods of sedentary work including repeated motions of wrists, hands, and fingers for working on a computer keyboard.AutoPayPlus upholds the principles of equal employment opportunity and actively fosters a culture that celebrates diversity. We are steadfast in our commitment to cultivating an inclusive workspace for all team members.