Office Support Coordinator

Job DetailsDescriptionOur vast array of services — educational, employment, vocational, residential, habilitative, and behavioral health — are delivered through a network of national and international affiliates. This allows us to take a comprehensive, holistic approach to improving the lives of every person we serve — those who receive and those who reap the benefits of our innovative, responsive solutions.Job Description: This position has the responsibility to oversee Clinical Support Services (CSS) staff members to ensure that all routine CSS functions are performed quickly and efficiently. The Office Support Coordinator will be responsible for training and supervision of CSS staff to ensure staff effectively conduct their work responsibilities. The Office Support Coordinator must be able to perform any clinical support job responsibilities when necessary. CSS processes include handling referrals, intakes, benefits, and eligibility verification, front desk reception, scheduling, assisting programs with billing reports, authorization management, and psychiatrist support.Schedule Details: Monday through Friday 8:30 am - 5:00 pmLocation: Exton, PA (This is NOT a remote or work from home position)Program: Clinical Support ServicesPay Rate: $20.00/hourJob Functions:Maintain accurate records of billable services provided and submit records promptly as dictated by the programResponsible for complying with facility and departmental policies and proceduresComplete other responsibilities as assigned by the Director of Clinical Support ServicesComplete all personally required training as per the Professional Development PlanSubmit to Human Resources promptly copies of all required documentation regarding degrees, licenses, certifications, clearances, and formal trainingAssist in the completion of outcome measures as dictated by the DirectorMonitor own service deliveryMaintain quality documentation of service deliveryResponsible for compiling statistics to be used for Performance ImprovementMonitors service activities on a daily, weekly, or monthly schedule for occurrences and trends that affect the quality of client services and the delivery of those servicesWorks cooperatively with other department personnel in appropriately integrating into the agency-wide Performance Improvement, and assists other departments in understanding the reporting documentation and its useMonitors services for under-utilization, over-utilization, or inefficient scheduling of servicesAudits time cards against service delivery units (when applicable)Compiles weekly and monthly reports for the census, Referral Management, and Performance ImprovementResponsible for auditing and reporting tothe appropriate service delivery persons any problems incurred with current authorizations or verificationsPerforms quality assurance internal audits of recordsTracks the status of identified problems to ensure improvements or resolutionResponsible for generating and maintaining quality control logsMaintain professional relationships with clients, agencies, and community support service representativesResponsible for participation and communication of interagency rapport with clinical services, business department, psychosocial services, and administrationMaintain professional relationships with agencies, commercial insurance companies, and managed care entitiesIdentify and report departmental needs as relevantIdentify areas where clinical information systems require updates and developmentMaintain an effective working relationship with the Information Technology department and our clinical database software provider to meet the current and evolving clinical goals of the companyWill participate in at least one committee as dictated by the DirectorMinimize unnecessary costs and expendituresMaintain accurate payroll records and submit to supervisor/Director bi-weekly (or as program dictates)Submit valid expense reimbursement requests promptlyOversight of clinical support functions agency-wideParticipate in individual and/or peer supervisor meetings, as well as all program staff meetingsMaintain availability for consultation with CSS regarding standard operating procedures and clinical information systemsOrient all new CSS staff to the agency policy and procedures, CSS Standard Operating Procedures (SOP), and licensure/ regulatory/ contractual demands of the agencyTrain new CSS staff on any data entry, data collection, and report retrieval required by their job dutiesDesign and revision of agency client-related documents to ensure standardization and accessibility to staffMaintain own personnel file with current clearances and training/CEU documentationMinimum Requirements:Education: Bachelor's degree or Associate's degree preferred; HS diploma requiredExperience: 2 years of experience in Intake and or/clinical support services for a health provider. Good overall understanding of clinical needs and policies in a behavioral health setting.Licensure/Certifications: None RequiredClearances: Pennsylvania Child Abuse, Criminal and fingerprint-based federal criminal history; Verification that employee is not on any Medicaid/Medicare Exclusion listNote: At the discretion of the Personnel Officer, additional related experience and/or education may be substituted instead of the requirements specified under Education and ExperienceWhat’s in it for you?Total Rewards (For Full-Time Employees = >30 hours/week):Competitive PayMedical, Dental, and Vision Insurance Tuition Reimbursement optionsFlexible Spending Accounts (Health, Dependent, and Transportation)Life InsuranceDisability InsurancePaid Time Off403(b) with Employer MatchEmployee Recognition ProgramsEmployee Referral Bonus opportunitiesDiscounts through “Tickets at Work”And More!Want to learn more?To learn more about Chimes, and how you can achieve personal and professional growth within a purpose-driven organization, visit us at: https://chimes.org/Careers.Holcomb Behavioral Health Systems is accredited by the Joint Commission and provides a comprehensive range of services and supports for people with mental health, substance abuse, intellectual and developmental disabilities, and co-occurring disorders throughout southern and central Pennsylvania, central New Jersey, Delaware, and Maryland. Additionally, we provide an array of prevention and educational programs for youth, parents, and adults to encourage healthy choices and lifestyles.#cpa610