Sr. Technical Operations Manager

In our ‘always on’ world, we believe it’s essential to have a genuine connection with the work you do.RUCKUS Networks builds and delivers purpose-driven networks that perform in the tough, unique environments of the industries we serve.How You’ll help us connect the world:RUCKUS Networks a CommScope BU is looking for a seasoned Senior Technical Operations Manager to lead our global operations team in delivering world-class infrastructure performance and reliability. This high-impact leadership role is responsible for driving operational excellence, fostering cross-functional collaboration, and implementing scalable project management practices to support our enterprise customers.As a key member of the engineering leadership team, you will play a critical role in ensuring 24/7 operational stability across our infrastructure, while continuously improving processes, systems, and team capabilities to meet the evolving needs of our business.Requirements: Lead and mentor Technical Operations engineers across multiple time zonesBuild collaborative team culture that promotes knowledge sharing, innovation, and operational excellenceEstablish clear performance expectations and provide regular coaching to develop technical and leadership skillsFoster cross-functional partnerships with Product, Security, and Development teamsOwn 24/7 operational stability including incident response, escalation procedures, and post-incident reviewsDrive comprehensive incident management including alert management, outage response, and root cause analysis (RCA/CAR)Implement and maintain SRE practices including SLOs, error budgets, and reliability engineering principlesEstablish robust monitoring and alerting using APM tools, diagnostic dashboards, and early detection systemsLead technical project delivery with clear timelines, resource allocation, and stakeholder communicationImplement structured project management methodologies to provide visibility to senior leadershipDrive automation initiatives including runbook automation, deployment automation, and infrastructure as codeCoordinate change management processes and ensure proper documentation and trainingManage infrastructure automation using Terraform, Kubernetes, and cloud platforms (GCP/AWS)Develop operational roadmaps aligned with business objectives and technical strategyProvide executive reporting on operational metrics, project status, and team performanceCollaborate with product teams on deployment management and release coordinationDrive cost optimization initiatives and resource planningRequired Qualifications:8+ years in technical operations with 4+ years leading Technical Operations, SRE, or infrastructure teamsProven track record of team development with experience mentoring engineers and building high-performing teamsStrong project management skills with experience using Agile/Kanban methodologies and JIRAExcellent communication abilities with experience presenting to executive stakeholders and cross-functional teamsDeep SRE experience including incident management, monitoring, and reliability engineeringInfrastructure automation expertise with Terraform, Kubernetes, Docker, and CI/CD pipelinesCloud platform proficiency in GCP/AWS including networking, security, and cost managementMonitoring and observability experience with Prometheus, Grafana, APM tools, and log aggregation24/7 operations experience including on-call management, escalation procedures, and global team coordinationChange management and compliance experience with SOC2, security reviews, and audit processesNetwork and systems administration background with Linux, networking protocols, and security practicesYou’ll excite us if you have:Certifications in cloud platforms (GCP Professional, AWS Solutions Architect) or SRE practicesEnterprise networking experience with networking, wireless infrastructure, IoT devices, or telecommunicationsSecurity and compliance expertise with vulnerability management and regulatory frameworksAcademic background in Computer Science, Engineering, or related technical fieldMulti-region operations experience managing teams across different time zones and cultures.Our salary ranges consider a wide variety of factors, including but not limited to benchmarking by independent third-party consultants, skill sets, years of experience, training, education, geography, and other business needs. Depending on experience, the range can be higher for candidates with exceptional experience and a demonstrated history of successful performance. This position's expected total compensation (base salary and commission range) is $135,600.00 -$180,000.00The candidate will be rewarded with a comprehensive benefits package, including medical, dental, and vision plans, life and accidental death insurance, a 401(k) plan, and participation in the Company’s Incentive Plan. Candidates starting with the Company will be eligible for eleven paid holidays in a full calendar year, two weeks of paid vacation (prorated based on start date), as well as other leave options.What Happens After You Apply:Learn how to prepare yourself for the next steps in our hiring process by visiting https://jobs.vistancenetworks.com/content/How-We-Hire/?locale=en_USWhy Join Us?Vistance Networks shapes the future of communications technology, pushing past what is possible. We deliver solutions that bring reliability and performance to a world always in motion. Our global team of innovators and employees are trusted advisors who listen to customers first, then deliver value.RUCKUS Networks delivers purpose-driven enterprise networks that enable superior business outcomes in demanding environments. Our solutions combine AI-powered automation, proactive network assurance, and context-aware security, providing exceptional performance with simplified management.If you want to grow your career alongside bright, passionate, and caring people who strive to create what's next…..come connect to your future at Vistance Networks.Vistance Networks is an Equal Opportunity Employer (EEO), including people with disabilities and veterans.