Platform Onboarding Specialist
The Platform Adoption Specialist is responsible for ensuring new and existing customers are correctly onboarded, trained, and prepared to use Stallion’s Video Management System (VMS). This role owns the customer onboarding experience from a platform and readiness perspective, ensuring users are properly configured, expectations are aligned with delivered capabilities, and all required information iscollected before Support assumes ongoing ownership.This position is customer-facing but operationally disciplined. It requires platform fluency, strong communication skills, and the ability to enforce onboarding standards — while relying on Product Engineering for deeper technical questions when needed.Role Priorities / ResponsibilitiesCustomer Onboarding & Readiness:Lead customer onboarding for Stallion’s Video Management System (VMS)Ensure all required onboarding forms, site details, and user information are collected and validatedConfirm platform access, user roles, and permissions are correctly configuredValidate that delivered systems match contracted scope and documented VMS capabilitiesIdentify and correct misaligned expectations originating from sales conversationsPlatform Training & DemonstrationsDeliver VMS walkthroughs and training sessions for new customersProvide refresher or follow-up VMS training as neededSupport Sales with VMS demonstrations when requestedClearly communicate VMS capabilities, limitations, and best practiceInternal Coordination & HandoffAct as the quality checkpoint between Sales and Support for new customer deploymentsEnsure Support receives complete, accurate onboarding information before assuming responsibilityCoordinate onboarding requirements for advanced use cases such as remote guarding servicesEscalate product-specific or configuration questions to Product Engineering when requiredProcess & Continuous ImprovementMaintain onboarding checklists, customer-facing materials, and training documentationIdentify recurring onboarding issues or customer confusion and recommend process improvementsProvide structured feedback to Product and Support regarding onboarding gaps or usability issues Essential Knowledge, Skills, and Abilities:Working knowledge of video management systems (VMS)Ability to explain technical concepts clearly to non-technical usersStrong presentation and customer communication skillsComfort leading live demonstrations and training sessionsStrong attention to detail and process adherenceAbility to validate requirements and push back diplomatically when neededStrong organizational and follow-through skillsAbility to collaborate across Sales, Support, Product, and OperationsEducation Or Certification3–6+ years of experience in customer onboarding, platform training, solutions support, or similar roles.Experience working with VMS platforms or comparable technical software preferredPrior experience interacting directly with customers in a technical or semi-technical capacityBachelor’s degree preferred but not requiredPractical platform experience valued more than formal education