Sales Operations Analyst, SMB

EverPass Media is redefining the role of TVs in businesses by blending exclusive top-tier sports and entertainment with unmatched marketing innovation. With a focus on premium content like NFL Sunday Ticket, smart promotions, and seamless partnerships, we offer a cloud-based platform that combines ease of use with advanced functionality and reliability. We're empowering business owners to control their content like never before, ensuring their screens are more than just TVs—they're key to engaging, entertaining, and understanding their customers to help drive business results. We are poised to leverage our strong leadership, innovative technology, and strategic partnerships to become the go-to destination for on-premise entertainment and marketing.Position Overview: Sales Operations AnalystThe SMB Sales Operations Analyst plays a hands-on role in ensuring SMB deals are executed accurately, efficiently, and in compliance with defined sales processes. This role is deeply involved in order management, deal quality, Sales and CRM data integrity, and optimizing high-volume SMB sales activity.Reporting to the Director, Sales Execution, the Analyst works closely with SMB sales reps and cross-functional partners to identify friction points, develop and implement process improvement initiatives, and keep deals moving. In addition, this person will work cross-functionally to ensure maximum agility in bringing EverPass products and offers to the market, including identifying and leading AI initiatives across the Sales team.Key Responsibilities: Order Execution & Deal QualityManage SMB sales orders from submission through fulfillment readinessReview orders for accuracy, completeness, pricing correctness, and complianceEnter, update, and correct orders in CRM and related systemsManage order changes, amendments, cancellations, and correctionsServe as the first point of contact for SMB order-related questionsEscalate complex or non-standard issues to Sales team leadershipFacilitate seamless integration with external Sales partnersData Accuracy & CRM IntegrityEnsure SMB sales and order data is clean, complete, and reliableCorrect data errors that impact reporting or fulfillmentSupport data cleanup efforts across customers, accounts, and ordersMonitor recurring issues and surface root causesProcess Adherence, Ad-Hoc Analysis & Execution SupportExecute defined SMB sales processes consistently, across the various sales channelsOptimize workflows to support fast, high-volume executionSupport QA efforts by identifying error patternsAssist with testing and validation of system changesBuild Excel-based ad-hoc models to analyze partner contract economics, sales costs, revenue trends, and sales KPI trends.Identify and implement key initiatives leveraging AI to ensure maximum efficiency across the Sales functionAssist the Sales Training Manager in ensuring training materials and execution are aligned with business processes and systems capabilitiesWork with Product and Engineering to align Sales functions with key technology roadmaps with a focus on maximizing Sales executionWhat We're Looking For:3+ years of experience in Sales Support, Sales Operations, or Sales EnablementExperience supporting transactional or high-volume sales workflowsStrong Excel skills and comfort working with large datasetsExperience with CRM and order management systems (Salesforce preferred)Strong attention to detail and execution-focused mindsetBonus Points:Experience supporting SMB sales teamsBackground in sports media, streaming, or entertainmentStartup or high-growth company experienceExpected Compensation: The anticipated base salary range for a new hire into this position is $65,000 - $75,000. In compliance with local law, the range above reflects the current hiring range for this position. EverPass takes into consideration the qualifications, skills, and experience of the candidate, expected quality and quantity of work, and internal pay alignment when determining the salary level for potential new employees. EverPass expects to hire for this position at the mid-range salary, with the possibility of considering a higher salary only in rare cases when EverPass determines an external candidate possesses exceptional qualifications significantly exceeding the job requirements.About Us:EverPass Media is a comprehensive media platform dedicated to commercial businesses, that aggregates, distributes and enables streaming of live sports and entertainment content, and offers a wide array of consumer engagement and performance marketing tools for bars, restaurants, hotels and other commercial venues. Launched initially as the exclusive distributor of NFL Sunday Ticket to commercial establishments in the United States, EverPass partners with rightsholders, distribution partners and business owners to unlock greater access to premium live events and drive business growth. EverPass was founded in 2023 in partnership with RedBird Capital Partners and 32 Equity, the strategic investment arm of the National Football League. TKO Group Holdings, parent company of UFC and WWE, joined as an investor in 2024.Benefits and Perks: Competitive Compensation Medical, dental, vision, life, and long-term and short-term disability insuranceProfessional Development ProgramsAccess to senior management and mentoring opportunitiesEmployee Recognition ProgramUnlimited PTOPaid Parental LeaveMental Health and Recharge Days 401k MatchPre-tax TransportationEmployee Assistance ProgramType of work: HybridIn-person and Virtual Social Events including: Team Wins and Highlights from the Month, Cultural and Diversity Spotlights, and Happy HoursThis is a chance for you to join a challenging and inspiring environment where you will have the possibility to make a daily impact. Every day you will work alongside helpful and down-to-earth colleagues who are dedicated and ambitious. Together we create an innovative environment that drives EverPass forward. If you are the right person for the role, you will be part of a fantastic journey in a dynamic, high-growth business. We look forward to your application.EverPass is an equal opportunity workplace and an affirmative-action employer. We are always committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Discrimination is not welcome on the basis of any other status protected by the laws or regulations in the locations where we work.