Director of Claims and Legal Risk

Who We Are AMPAM Parks Mechanical specializes in multifamily residential construction. The company’s core strength is its design-build model that allows clients to minimize risk, shorten construction schedules, and accelerate building occupancy. Job Summary The Director of Claims & Legal Operations is responsible for leading AMPAM’s end-to-end claims management function across both employee-related matters and construction-related disputes. This role serves as the primary liaison between AMPAM and external legal counsel, ensuring all claims are proactively managed, strategically positioned, and efficiently resolved. This is a highly cross-functional leadership role that partners with Finance, Operations, HR, and Safety to reduce risk exposure, improve outcomes, and drive accountability across the organization. The ideal candidate is a strong operator with deep claims and construction experience who can manage complexity, influence stakeholders, and bring structure to a fast-paced environment. Key Responsibilities Include: (But not limited to the following) Claims Management – Employee Matters Oversee all employee-related claims, including: Workers’ compensation Wage & hour claims Employment-related disputes Partner with HR, Safety, insurance carriers, and TPAs to ensure timely reporting, documentation, and resolution Identify trends and partner cross-functionally to mitigate recurring risks Claims Management – Construction Matters Lead management of all construction-related claims, including: Contract disputes Change order disputes Delay claims Back charges and defect-related issues Partner with Operations and Project Teams to ensure proper documentation and claim positioning Support pre-claim strategies to minimize escalation and financial exposure Legal Coordination & Oversight Serve as the primary point of contact for all external legal counsel Coordinate and manage legal strategy in alignment with company priorities Monitor attorney performance, responsiveness, and cost efficiency Ensure consistency and visibility across all active legal matters Financial & Risk Oversight Maintain a consolidated view of all claims, including exposure, reserves, and financial impact Partner with Finance to support forecasting and risk assessment Identify opportunities to reduce claims costs and improve outcomes over time Support insurance renewal and risk transfer strategies with data-driven insights Process, Systems & Reporting Develop and maintain standardized claims tracking and reporting tools Ensure all claims have clear ownership, status, and next steps Improve documentation practices across Operations, HR, and Safety Provide regular reporting to executive leadership on claims status and trends Cross-Functional Leadership Partner with HR, Safety, Operations, and Finance to drive alignment and accountability Promote a culture of ownership in addressing and resolving issues Escalate risks appropriately and ensure timely decision-making Qualifications 10+ years of experience in claims management, risk management, or legal operations Strong experience in the construction industry required Demonstrated experience managing both: Employee-related claims (workers’ comp, employment) Construction-related claims and disputes Experience managing external legal counsel and insurance partners Strong understanding of construction contracts and claims processes Financial acumen with the ability to assess and communicate risk exposure Excellent organizational, communication, and stakeholder management skills Preferred Background Experience with a general contractor, specialty contractor, or construction-focused organization Background in insurance, claims consulting, or construction litigation support (non-attorney) Experience working in a multi-entity or rapidly growing organization Key Competencies Ownership and accountability mindset Strong problem-solving and decision-making ability Ability to operate both strategically and tactically Effective cross-functional leadership and influence High attention to detail with strong process discipline Applicants must be currently authorized to work in the U.S. on a full-time basis without future employment sponsorship Recruitment Agencies To protect the interests of all parties, AMPAM WILL NOT accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to AMPAM, including unsolicited resumes sent directly to AMPAM leaders/managers/coworkers or to AMPAM's database will be considered AMPAM property. AMPAM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Inquiries from external recruitment agencies should be directed ONLY to our talent acquisition team.