Seasonal Tasting Room Associate / Wine Educator, Robert Hall Winery (PT)

DescriptionIn the vibrant, growing wine region of Paso Robles, Robert Hall Winery stands as a pioneering estate and a recognized leader in sustainable winegrowing. Family-owned and operated, led by Jeff O'Neill, a third-generation agriculturalist, the winery carries forward a legacy of hard work, warm hospitality, and deep respect for the land. Under winemaker Amanda Gorter, Robert Hall crafts award-winning wines and made history with the first nationally distributed Regenerative Organic Certified® (ROC™) wine. Additionally, Robert Hall has been awarded Certified California Sustainable, ISO 14001, and B Corp credentials. From the estate vineyard to the iconic 19,000-square-foot underground barrel cave, every bottle reflects a commitment to land, craft, and The Good Life, Shared.About The RoleAs a Tasting Room Associate / Wine Educator, you embody our hospitality philosophy, curating refined, personalized wine experiences that reflect the elegance, craftsmanship, and sense of place of our winery. Each guest interaction is an opportunity to create a lasting impression through thoughtful service, engaging storytelling, and an intuitive understanding of guest needs. This role extends beyond service into experience curation. You cultivate meaningful relationships, anticipate preferences, and deliver bespoke tasting experiences that inspire connection, loyalty, and discovery. With a balance of warmth, sophistication, and expertise, you guide guests through our wines, our story, and our estate with authenticity and intention.In a dynamic, team-driven environment, you collaborate seamlessly across departments to ensure flawless execution of both daily service and special events. As a trusted ambassador of the brand, you uphold the highest standards of hospitality while contributing to wine sales, membership growth, and long-term guest engagement.Duties And ResponsibilitiesThe following reflects management’s definition of essential functions for this job, but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.Welcome each guest with genuine warmth and professionalism, creating a highly personalized and memorable experienceLead curated tasting experiences and tours, articulating wine profiles, winemaking techniques, vineyard practices, and brand stories with confidence and eleganceBuild authentic relationships with guests, recognizing preferences and tailoring each experience to feel exclusive and intentionalInspire wine purchases and wine club memberships through thoughtful engagement, storytelling, and a deep understanding of guest needsAccurately process transactions using POS systems, including purchases, returns, and daily reconciliationCollaborate closely with hospitality, culinary, and concierge teams to ensure seamless guest flow and elevated service executionMaintain an immaculate and inviting environment across all guest-facing areas, upholding luxury presentation standardsSupport the execution of winery member events, trade events, and client events, including setup, guest engagement, and breakdown, ensuring a polished and cohesive experienceServe as a brand ambassador both on-site and at off-site events, representing the winery with professionalism and integrityMaintain current knowledge of wines, vintages, compliance regulations, and shipping laws to guide guest purchases with confidenceContinuously expand knowledge of wine, hospitality, and sales techniques through training and self-developmentChampion company values, including sustainability initiatives and a commitment to excellenceCommunicate effectively, collaborate with intention, and contribute to a positive, high-performing team environmentAdapt gracefully to changing priorities and guest needs in a fast-paced settingPerform additional duties as assignedRequirementsQUALIFICATIONS:To fulfill this job successfully, an individual must be able to perform each essential duty. The requirements listed below represent the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.2+ years of experience in luxury hospitality, wine service, or sales preferredExceptional guest service skills with a polished, engaging, and professional presenceNatural ability to build rapport and create meaningful guest connectionsPassion for wine, food, and agriculture, with a desire to continuously deepen knowledgeStrong communication skills, both verbal and writtenAbility to multitask, remain composed under pressure, and adapt to evolving service demandsHighly detail-oriented with a commitment to excellence in executionCollaborative, team-oriented mindset with a proactive and solution-driven approachComfortable using technology, including POS systems (experience with Tock and Commerce7 a plus)Availability to work weekends, evenings, holidays, and special eventsMust be at least 21 years of ageCalifornia Food Handler Certification (required within 30 days of hire)California Responsible Beverage Service (RBS) Certification (required within 30 days of hire)Additional alcohol service certifications as requiredCultural BehaviorsO’Neill team members are Forward Thinkers. Hard Working without Drama. Friendly Problem Solvers who work as One Team to Always Deliver.Physical/Mental RequirementsWhile performing the duties of this job, the employee is frequently required to do the following:Ability to stand, walk, bend, and move for extended periods of time.Perform repetitive motions and physically active tasks throughout the shift.Lift, move, and carry items up to 50 lbs, including boxes and equipment.Ability to climb ladders and stairs as needed.Perform physical tasks including reaching, grasping, stooping, squatting, pushing, and pulling.Effectively coordinate multiple tasks simultaneously in a fast-paced environment. Interpret and follow instructions, policies, and procedures. Ability to communicate and interact effectively with a diverse population.Work EnvironmentWork is normally performed in a tasting room/kitchen/hospitality environment, including indoor and outdoor spaces.Ability to work outdoors in varying extremes of weather, including heat, cold, and rain.Noise levels are usually moderate but may be moderate to high at times.A percentage of work time may be spent in a wine warehouse and cellar where temperatures are cool, and the noise level is usually moderate.Floors may be wet and slippery; proper footwear is required.California Pay Transparency Notice: This position is classified as non-exempt. The base compensation range for this role is $18.00-$19.50/hour. Candidates are generally not hired at or near the maximum of the base compensation range. Final salary placement will depend on several factors, which may include the candidate’s qualifications, education, relevant experience, and alignment with current market data. In addition to the salary, this position may be eligible for bonuses, incentive plans, or participate in tasting room tip pools, as applicable.O’Neill Vintners & Distillers is an equal opportunity employer. All employment decisions, including hiring, promotion, discipline, and discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.All employees must pass a comprehensive background check and drug screen and adhere to all Company, Federal, and State Food Safety Regulations and Policies. This organization participates in E-Verify.NOTICE TO THIRD PARTY AGENCIESPlease note that we do not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Services Agreement, we will not consider or agree to any payment of referral compensation or a recruiter fee. In the event that a recruiter or agency submits a resume or candidate without a previously signed agreement, we explicitly reserve the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency.