Desktop Support Technician

*Location:* Berkeley, CA 94704 – Onsite 5 Days *Address:* 800 Dwight Way, Berkeley, CA *Pay:* Up to *$30/hr W2* *Duration:* 6+ Months C2H | Approx. 09/15/2026–02/15/2027 *Schedule:* Monday–Friday, 8:00 AM–5:00 PM *Interview:* Microsoft Teams + Onsite *Job Description:* We are seeking a Customer Engineer to provide hands-on L1.5 technical support in an onsite enterprise environment. The ideal candidate will have strong Windows and MacBook troubleshooting skills, excellent customer service, and the ability to resolve hardware, software, OS, printer, and connectivity issues. *Responsibilities & Requirements:* * Deploy, configure, troubleshoot, repair and support *Windows 10/11 PCs, laptops, printers and specialized devices*. * Deploy, configure, troubleshoot and repair *MacBook hardware and macOS*, including related peripherals. * Install and troubleshoot software and operating systems. * Troubleshoot basic *network, Wi-Fi and connectivity* issues. * Follow company IT processes, procedures and standards. * Deliver excellent customer service to internal and external users. * Communicate technical issues clearly in English. * Ability to *lift up to 30 lbs.* * Pharma/regulated-industry experience is a plus. * A+, Network+, ITIL or similar certifications are preferred. *Interested candidates:* Please share your *updated resume* highlighting Windows, Mac, hardware/software troubleshooting and customer support experience. Pay: $27.40 - $30.00 per hour Expected hours: 40.0 per week Education: * High school or equivalent (Required) Experience: * Desktop support: 3 years (Preferred) * desktop support withing enterprise environment : 4 years (Preferred) Ability to Commute: * Berkeley, CA 94710 (Required) Work Location: In person