Principal Cloud Architect (Sandy)

At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. The information below covers the role requirements, expected candidate experience, and accompanying qualifications. About the RoleWe are seeking an accomplished Principal Cloud Architect to define and execute NICE Systems' enterprise-wide cloud infrastructure strategy. You will serve as the technical authority on cloud architecture and operations, guiding the evolution of our AWS-first infrastructure while maintaining governance, security, and operational excellence. You will collaborate with product and R&D teams to ensure our infrastructure supports mission-critical solutions including CXOne, IEX/WFM, and other enterprise platforms, while setting enterprise standards and mentoring senior technical leaders. Core Responsibilities Enterprise Architecture & StrategyDefine and communicate enterprise-wide cloud infrastructure strategy, architectural vision, and multi-year technology roadmap aligned with business objectivesEstablish enterprise architectural standards, reference architectures, and design patterns for cloud-based infrastructureLead architecture reviews across infrastructure domains; drive architectural excellence and risk mitigation Cloud Infrastructure Operations & Product SupportDefine and oversee global networking strategy: VPC design patterns, transit gateway governance, multi-account network architecture, and hybrid connectivityEstablish compute and container orchestration standards (EC2, ECS, EKS) ensuring operational readiness for product workloadsEstablish enterprise Infrastructure-as-Code (IaC) standards and governance using Terraform, CloudFormation, and GitHub Security, Compliance & DevSecOpsDefine enterprise security model and zero-trust architecture; oversee security architecture assessmentsGovern identity and access management (IAM) strategies across multi-account AWS and multi-subscription Azure environmentsSet enterprise security standards including network security (WAF, Shield, GuardDuty), secrets management, encryption, and audit frameworksDrive DevSecOps practices and integration of security controls into CI/CD pipelines (GitHub, Jenkins) Technical Leadership & MentorshipMentor Cloud Architects and senior technical leaders; build and develop architectural capability across teamsProvide executive communication and thought leadership on cloud infrastructure strategy and technical roadmap Required Skills & Experience Experience & Background12+ years in technology/cloud architecture; 7+ years specifically in AWS cloud architecture at scaleExtensive hands-on experience designing and implementing mission-critical, high-availability systems in production AWS environmentsProven track record of enterprise architecture leadership, setting standards, and driving adoption across large technical teams AWS & Cloud InfrastructureAWS Certified Solutions Architect - Professional (REQUIRED)AWS Certified Security - Specialty or equivalent (strongly preferred)Deep expertise in AWS services: ECS, EKS, VPC, Transit Gateway, RDS, DynamoDB, Lambda, IAM, and CloudFormationExpert-level understanding of multi-account AWS architecture, cross-account access models, and organizational governanceStrong AWS networking knowledge: VPC design, subnetting, routing, Direct Connect, hybrid connectivity, and performance optimization Container Orchestration & KubernetesExpert-level hands-on experience with Kubernetes and AWS EKS at scale in production environmentsKubernetes certification (CKA, CKAD) or equivalent demonstrated expertiseDeep experience with containerization (Docker, container registries, image management) and container security best practices Infrastructure-as-Code & AutomationExpert-level proficiency in multiple IaC tools: Terraform, CloudFormation, AWS CDK, or equivalentDemonstrated ability to design and govern enterprise-wide IaC standards, modularity, state management, and version control patternsStrong scripting and automation capabilities (Python, Bash, or equivalent) DevOps, CI/CD & Pipeline ArchitectureExtensive experience designing and implementing CI/CD pipelines with GitHub (GitHub Actions) and JenkinsExpertise in DevOps architecture: infrastructure provisioning, deployment automation, and operational workflows Security, Compliance & DevSecOpsExpert understanding of security architecture, zero-trust principles, and secure-by-design practicesDeep knowledge of AWS security: IAM, encryption (KMS, TDE), secrets management, WAF, Shield, GuardDuty, VPC Flow Logs, CloudTrailHands‐on experience implementing DevSecOps practices and integrating security into CI/CD pipelines Soft Skills & LeadershipExceptional communication skills; ability to translate complex technical concepts for executive stakeholdersStrong mentoring and coaching abilities; proven track record of building high‐performing technical teamsStrategic thinking with focus on long‐term innovation and business alignment AI/LLM Platforms & Agentic AIDeep understanding of LLM integration patterns (RAG, Agents, Tool-use) and Prompt Engineering strategies for enterprise applicationsHands‐on experience with agentic AI frameworks and patterns (LangChain, LlamaIndex, Semantic Kernel, AutoGen, or equivalent) at scaleExperience with AWS Bedrock, Claude/Anthropic APIs, or equivalent LLM platforms for enterprise deployments and integrationMLOps/LLMOps foundations including model lifecycle management, CI/CD automation, artifact tracking, and reproducibility standardsUnderstanding of AI model monitoring, observability, and evaluation frameworks for production LLM workloads and cost optimizationExperience designing and implementing multi‐agentic systems and orchestrating complex AI agent interactions with tool integrations and memory management Nice‐to‐Have QualificationsAzure cloud experience and Azure Architect certificationsExperience with contact center, unified communications (UC), or telecommunications platformsAdvanced AWS certifications: DevOps Professional, Machine Learning Specialty What We OfferCompetitive compensation based on experience and qualificationsComprehensive benefits package including health, dental, vision, and retirement plansProfessional development and continuous learning opportunitiesOpportunity to shape cloud infrastructure strategy at a global enterprise technology leaderFlexible work arrangements and work‐life balanceAbout NiCENICELtd. (NASDAQ: NICE)software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,fight financial crimeand ensure public safety.Every day, NiCE software managesmore than120 million customer interactions and monitors3+billion financial transactions.Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. xmcpwfuNiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.