Customer Success Manager, Scaled - US Remote

Company Overview At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that's critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.Department OverviewThis Customer Success Manager, Scaled will be responsible for executing best-in-class strategies to promote adoption, revenue retention and growth, and customer advocacy for key customers in the Fixed Video and Access (VS&A) division of Motorola Solutions. This role will deliver scaled strategies to drive successful product adoption and business outcomes for this portfolio of customers.This is a critical role to accelerate our global growth across our portfolio of products. This role will focus on successfully onboarding a large number of new VS&S customers in our scaled space by collaborating with sales and our partners to secure solid product adoption and the ability to grow product and service revenue through the highest quality Customer Success engagement for a large segment of our scaled customers.Job Description Execute on established scaled strategies to elevate the new customer onboarding experience, establish early relationships between end users and Avigilon Motorola, and create a roadmap for helping customers meet their product objectives.Focus on the key metric of driving time-to-value and ROI by enabling rapid and successful onboarding, adoption, and business value for customers.Deliver the onboarding playbook including quickly building rapport with new end users, understanding their business use case and goals, delivering new user product training, and ensuring customers have the resources needed to be successful in their role.Monitoring a high volume of customer accounts (1000) for key risk measures, growth opportunities and overall health and demonstrate strong account management capabilities to drive lifetime customer valueProactively engage sales and partner communities to drive awareness of Customer Success and bring in new end users to the programLead cross-functional collaboration with sales, support, and product teams to ensure proper feedback, escalations and key feature requests are managed with product teamsSpread awareness of Customer Success across the sales and partner community by delivering presentations about the program and outcomes for customersKnowledge of the security industry and change management practices for helping customers implement new systems.AttributesExcellent verbal and written communication skills and experience in communicating product value propositions and building trust with customersDemonstrated analytical capabilities for reporting and metrics gatheringA collaborative team player with a positive attitude that enjoys working closely with people from other regions and functionsSelf-starter that can continuously motivate themselves and others to support their end usersBasic Experience3+ years of account management and/or customer success experience in a SaaS companyMust have extensive Salesforce experienceMust be organized and able to manage several queues of new customer requests (slack, google form) and manage 10-20 new customer onboards at one time and move them through the customer lifecyclePreferred ExperienceExperience in the sales channel in a technology focused industryPreferred understanding of video or access control systems, networking and storage background, other security products or servicesPreferred experience in Gainsight or other CS ToolsTarget Base Salary Range: $70,000 - $90,000Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.Basic Requirements 3+ years of account management, customer success, support, or sales development experience in a SaaS companyLegal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position. (GC/CITIZEN ONLY)Travel RequirementsUnder 10%Relocation ProvidedNonePosition TypeExperiencedReferral Payment PlanYes Our U.S.Benefitsinclude:Incentive Bonus PlansMedical, Dental, Visionbenefits401K with Company Match10 Paid HolidaysGenerousPaidTime Off PackagesEmployee Stock Purchase PlanPaidParental & Family Leaveand more!EEO StatementMotorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete thisReasonable Accommodations Formso we can assist you.