Client Success Executive _ Temporary Assignment

Staci Americas is Hiring!Why Join Staci?Staci Fulfillment is a fast-growing 3PL, and we are hiring people who want to be challenged and grow with us. Leaders who aren’t afraid to roll up their sleeves – in fact, people who are passionate about the work. If you're that kind of leader – we invite you to apply and join us!We are looking for a Client Success Executive to be based at our San Bernardino, CA location reporting to the Director of Client Success. The salary is $80,000 - $85,000Job SummaryThe Client Success Executive is the primary liaison between Staci and its customers for service-based interactions and transactions. As the principal contact and relationship holder for key single and multi-facility accounts, the Client Success Executive needs to be able to identify issues and concerns addressed by customers and apply relevant policies to resolve issues. They should be able to proactively recommend strategies that improve the overall business relationship and shared goals and objectives of our customer partnership.ResponsibilitiesWork directly with the Operations management and implementation teams for new customer and product implementationParticipate in status update calls and providing input from the client services perspectiveManage working relationship with customers, providing client support through research and documentation of issues working with the internal warehouse distribution center and other departments as applicableAssist with the development, implementation, and direction of Amware’s programs, policies, procedures, and guidelines to ensure efficiency and compliance Maintain daily, weekly and monthly Key Performance Indicators (KPIs) for customers and be an integral contributor to the regular Quarterly Business Review (QBR) process Conduct weekly conference calls with the customer and the operations staff at the facilities, and take part in internal labor planning meetingsDay-to-day management of account(s) including, billing (weekly, month-end), SOP and related account activities, timely processing of customer orders including filling, shipping, inquiries and related follow up through emails, conference calls, etc. Ad hoc reporting/work as directed by managerKnowledgeKnowledge, Skills, Abilities:Presentation technology Business and Financial implications of decisions Skilled InProject Management, Quality Management Microsoft Office (advanced Excel)Supervising a team of Customer Success RepresentativesAbility ToProactively recommend strategies that improve the overall business relationship and shared goals and objectives of our customer partnershipArticulate presentation of ideasLearn our proprietary order/warehouse management system, as well as customer specific systems and related programs to ensure that customer’s inventory is managed properlymanage difficult or emotional customer situations, respond promptly to customer needs and meet commitmentsidentify and resolve problems in a timely manner, gather and analyze information, and develop alternative solutionscommunicate orally and in written form in a professional manner at all times with end users, customers, vendors and teammates, including senior managementAlign work with strategic goalsSelective PreferenceThe ideal candidate will have 4-6 years of account management or business to-business customer service experience, ideally within a multi-client warehousing environmentBenefitsFull benefit package including Health, 401k, Dental, VisionOur House RulesSHOOT STRAIGHT Tell it like it is. No exceptions.OVER-DELIVER Go above and beyond. Every day.OWN IT Take pride in your work. Be accountable.STAY SAFE Be vigilant. Work safely, always.HAVE FUN Enjoy the ride.Staci Americas provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, gender, pregnancy, sexual orientation, gender identity, disability, or genetics. In addition to federal law requirements, Staci Americas complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.