Customer Care Executive - Franklin, IN

Job DescriptionATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post. As a Customer Care Executive, you will be instrumental in providing quality customer service and superior attention to our Residential customers and the needs of the Metronet retail store operations. Our Care Account Executives are the voice of Metronet for our residential customers and potential residential customers in answering any questions/concerns that they might have around our service and products. Those interactions will include, but aren’t limited to, answering questions regarding billing, sharing with our customers and potential customers more about our products and services, as well as ensuring that each customer has the exceptional customer service experience that they have come to expect (and deserve) from Metronet.Essential Job FunctionsProvide strong understanding and enthusiasm around technology, especially around MetroNet products and services. Maintain detailed sales product knowledge, including competitive information.Provide superior customer service with all customer interactions. Evaluate customers’ potential product needs and make appropriate recommendations.Utilize retention techniques to proactively retain existing customers from canceling service.Meet or exceed sales quotas in an accountability-based culture.Work in a fast pace, high-volume environment.Other Duties And Responsibilities As Assigned.Auto req ID421773BRMinimum Education RequiredHigh School/GEDJob_CategoryCustomer ServiceAdditional Qualifications/ResponsibilitiesJOB QUALIFICATIONS AND REQUIREMENTS:High School Diploma or equivalent1-3 years related experienceSales And Customer Service Experience RequiredExcellent verbal and written communication skillsDemonstrated ability to showcase your Customer Service, Initiative and Problem-Solving competenciesWhat We OfferAn opportunity to fuel your passions. We offer full benefits package, Health, Vision, Dental with competitive pay and aggressive 401k match up to 6%. You will have an opportunity to put your brand on paper and leave your mark on the Telecomm industry as we continue to grow rapidly!City*FranklinState*IndianaJob CodeOperations_ SpecialistAffiliate SponsorMetronet